Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad. Interesting for future roadmap Feature requests our product team considers interesting.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6086	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	29	3515	October 14, 2025
Working with Multiple Browser Tabs Feature requests	36	5990	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15242	December 20, 2023
Native mobile apps Feature requests	55	16883	March 26, 2025
Integration of Microsoft Teams Completed Features done , zammad-60	35	7706	August 1, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3326	August 17, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7851	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1328	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1475	September 19, 2022
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2890	July 10, 2023
Restrict tags to groups Feature requests	4	935	November 13, 2021
Disable notifications when using API Feature requests	15	720	June 16, 2025
Add checklists to tickets via triggers Feature requests missing-template	6	398	March 11, 2025
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7375	September 20, 2025
Integrate Zammad into SnipeIT Feature requests	4	1683	December 26, 2024
Any news about a knowledgebase? Completed Features done , zammad-30	30	4615	January 31, 2022
Changemanagement ... (Kanban overview) Feature requests	3	3307	October 1, 2020
Add command to merge users Feature requests	6	1414	February 29, 2020
Easy way to copy Ticket# with a single click Completed Features	10	1726	October 6, 2023
Add observers to tickets Completed Features	5	3010	September 13, 2023
Add helper text to custom attributes Interesting for future roadmap	13	935	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2088	March 3, 2025
Bcc for outgoing emails Feature requests	19	4489	December 4, 2020
An actual search UI Feature requests	5	469	March 5, 2025
Schedule an email to send Feature requests	16	592	July 28, 2025
Shared Organisation for special User Feature requests	10	1121	September 30, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	720	December 26, 2022
Zammad shouldn't automatically quote selected text Feature requests	9	1951	July 10, 2021
Email Notification channel must implement OAuth authentication Feature requests	5	676	November 21, 2024