Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Interesting for future roadmap Feature requests our product team considers interesting. Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad.

Topic	Replies	Views	Activity
Allow multiple customers to be assigned to a ticket Feature requests	40	5212	October 20, 2026
Working with Multiple Browser Tabs Feature requests	38	7418	May 20, 2026
Editable Checklist for Tickets Completed Features zammad-64	46	6384	November 20, 2024
Native mobile apps Feature requests	59	17973	July 31, 2026
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	26	4378	April 25, 2024
Whatsapp business API Completed Features zammad-63	54	15759	December 20, 2023
Integration of Microsoft Teams Completed Features done , zammad-60	27	8048	July 10, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	6	1673	October 15, 2026
Integrate Zammad into SnipeIT Feature requests	7	2678	May 18, 2026
Add checklists to tickets via triggers Feature requests missing-template	11	830	August 28, 2026
Microsoft Teams Integration Completed Features done , zammad-60	12	8075	April 22, 2021
Deleting an attachment in a ticket Interesting for future roadmap	5	1607	September 1, 2022
Disable notifications when using API Completed Features done , zammad-72	17	1047	August 27, 2026
An actual search UI Feature requests	7	698	December 10, 2025
Restrict tags to groups Feature requests	3	1019	May 25, 2021
Schedule an email to send Feature requests	16	817	July 28, 2025
Add command to merge users Feature requests	5	1480	May 11, 2019
Can we get a darkmode theme please? Completed Features done , zammad-53	6	3038	July 10, 2023
Changemanagement ... (Kanban overview) Feature requests	2	3635	October 4, 2019
"How would you rate the support you received?" - Rating System Interesting for future roadmap	11	7698	September 20, 2025
Any news about a knowledgebase? Completed Features done , zammad-30	28	4760	June 5, 2019
Easy way to copy Ticket# with a single click Completed Features	9	1865	October 6, 2023
Add BCC field for ticket answers Feature requests missing-template	9	467	September 5, 2026
Add observers to tickets Completed Features	2	3083	September 13, 2023
Email Notification channel must implement OAuth authentication Feature requests	31	1084	April 29, 2026
Bcc for outgoing emails Feature requests	18	4859	July 8, 2020
Add helper text to custom attributes Interesting for future roadmap	11	1010	January 31, 2022
Remove hard-coded limit of 50 results in search Completed Features done , zammad-65	14	2365	August 27, 2026
Shared Organisation for special User Feature requests	9	1311	September 30, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	5	788	July 23, 2022