Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Interesting for future roadmap Feature requests our product team considers interesting. Completed Features Feature requests already implemented or already existing in Zammad.

Topic	Replies	Views	Activity
Allow multiple customers to be assigned to a ticket Feature requests	41	5114	September 8, 2026
Working with Multiple Browser Tabs Feature requests	40	7355	May 20, 2026
Editable Checklist for Tickets Completed Features zammad-64	48	6362	November 20, 2024
Native mobile apps Feature requests	61	17931	July 31, 2026
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	4335	August 17, 2022
Whatsapp business API Completed Features zammad-63	56	15739	December 20, 2023
Integration of Microsoft Teams Completed Features done , zammad-60	35	8037	August 1, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	6	1635	August 20, 2026
Integrate Zammad into SnipeIT Feature requests	7	2629	May 18, 2026
Microsoft Teams Integration Completed Features done , zammad-60	14	8060	July 14, 2023
Add checklists to tickets via triggers Feature requests missing-template	11	806	August 28, 2026
Disable notifications when using API Completed Features done , zammad-72	21	1023	August 27, 2026
Deleting an attachment in a ticket Interesting for future roadmap	6	1598	September 19, 2022
An actual search UI Feature requests	7	682	December 10, 2025
Restrict tags to groups Feature requests	4	1013	November 13, 2021
Add command to merge users Feature requests	6	1476	February 29, 2020
Schedule an email to send Feature requests	16	803	July 28, 2025
Can we get a darkmode theme please? Completed Features done , zammad-53	7	3035	July 10, 2023
Changemanagement ... (Kanban overview) Feature requests	3	3614	October 1, 2020
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7676	September 20, 2025
Any news about a knowledgebase? Completed Features done , zammad-30	30	4753	January 31, 2022
Add observers to tickets Completed Features	5	3078	September 13, 2023
Easy way to copy Ticket# with a single click Completed Features	10	1860	October 6, 2023
Bcc for outgoing emails Feature requests	19	4842	December 4, 2020
Email Notification channel must implement OAuth authentication Feature requests	33	1047	April 29, 2026
Add BCC field for ticket answers Feature requests missing-template	9	449	September 5, 2026
Remove hard-coded limit of 50 results in search Completed Features done , zammad-65	15	2351	August 27, 2026
Add helper text to custom attributes Interesting for future roadmap	13	1001	March 11, 2023
Shared Organisation for special User Feature requests	10	1296	September 30, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	779	December 26, 2022