Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Interesting for future roadmap Feature requests our product team considers interesting. Completed Features Feature requests already implemented or already existing in Zammad.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6064	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	27	3298	August 19, 2025
Working with Multiple Browser Tabs Feature requests	36	5875	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15230	December 20, 2023
Native mobile apps Feature requests	55	16820	March 26, 2025
Integration of Microsoft Teams Completed Features done , zammad-60	35	7699	August 1, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3226	August 17, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7823	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1278	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1463	September 19, 2022
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2883	July 10, 2023
Restrict tags to groups Feature requests	4	932	November 13, 2021
Disable notifications when using API Feature requests	15	707	June 16, 2025
Changemanagement ... (Kanban overview) Feature requests	3	3272	October 1, 2020
Any news about a knowledgebase? Completed Features done , zammad-30	30	4615	January 31, 2022
Add checklists to tickets via triggers Feature requests missing-template	6	360	March 11, 2025
Add command to merge users Feature requests	6	1403	February 29, 2020
Integrate Zammad into SnipeIT Feature requests	4	1582	December 26, 2024
"How would you rate the support you received?" - Rating System Interesting for future roadmap	12	7287	January 31, 2024
Add observers to tickets Completed Features	5	2995	September 13, 2023
Easy way to copy Ticket# with a single click Completed Features	10	1709	October 6, 2023
Add helper text to custom attributes Interesting for future roadmap	13	934	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2059	March 3, 2025
Bcc for outgoing emails Feature requests	19	4455	December 4, 2020
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	716	December 26, 2022
Schedule an email to send Feature requests	16	578	July 28, 2025
An actual search UI Feature requests	5	459	March 5, 2025
Zammad shouldn't automatically quote selected text Feature requests	9	1946	July 10, 2021
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	7	1109	September 2, 2019
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	4	2031	May 14, 2024