Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad. Interesting for future roadmap Feature requests our product team considers interesting.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6138	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	29	3863	October 14, 2025
Working with Multiple Browser Tabs Feature requests	38	6299	January 18, 2026
Whatsapp business API Completed Features zammad-63	56	15277	December 20, 2023
Native mobile apps Feature requests	58	17167	January 22, 2026
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3619	August 17, 2022
Integration of Microsoft Teams Completed Features done , zammad-60	35	7763	August 1, 2023
Microsoft Teams Integration Completed Features done , zammad-60	14	7919	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1401	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1508	September 19, 2022
Disable notifications when using API Feature requests	15	769	June 16, 2025
Add checklists to tickets via triggers Feature requests missing-template	7	502	December 23, 2025
Integrate Zammad into SnipeIT Feature requests	4	1849	December 26, 2024
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2904	July 10, 2023
Restrict tags to groups Feature requests	4	947	November 13, 2021
Add command to merge users Feature requests	6	1431	February 29, 2020
Changemanagement ... (Kanban overview) Feature requests	3	3399	October 1, 2020
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7479	September 20, 2025
Any news about a knowledgebase? Completed Features done , zammad-30	30	4621	January 31, 2022
An actual search UI Feature requests	7	553	December 10, 2025
Easy way to copy Ticket# with a single click Completed Features	10	1752	October 6, 2023
Add observers to tickets Completed Features	5	3026	September 13, 2023
Add helper text to custom attributes Interesting for future roadmap	13	946	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2178	March 3, 2025
Bcc for outgoing emails Feature requests	19	4605	December 4, 2020
Schedule an email to send Feature requests	16	668	July 28, 2025
Shared Organisation for special User Feature requests	10	1187	September 30, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	743	December 26, 2022
Email Notification channel must implement OAuth authentication Feature requests	5	721	November 21, 2024
Zammad shouldn't automatically quote selected text Feature requests	9	1979	July 10, 2021