Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad. Interesting for future roadmap Feature requests our product team considers interesting.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6110	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	29	3691	October 14, 2025
Working with Multiple Browser Tabs Feature requests	36	6099	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15256	December 20, 2023
Native mobile apps Feature requests	55	16971	March 26, 2025
Integration of Microsoft Teams Completed Features done , zammad-60	35	7716	August 1, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3460	August 17, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7879	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1360	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1499	September 19, 2022
Add checklists to tickets via triggers Feature requests missing-template	6	450	March 11, 2025
Integrate Zammad into SnipeIT Feature requests	4	1769	December 26, 2024
Disable notifications when using API Feature requests	15	744	June 16, 2025
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2900	July 10, 2023
Restrict tags to groups Feature requests	4	939	November 13, 2021
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7426	September 20, 2025
Changemanagement ... (Kanban overview) Feature requests	3	3361	October 1, 2020
Any news about a knowledgebase? Completed Features done , zammad-30	30	4617	January 31, 2022
Add command to merge users Feature requests	6	1419	February 29, 2020
Add observers to tickets Completed Features	5	3017	September 13, 2023
Easy way to copy Ticket# with a single click Completed Features	10	1740	October 6, 2023
An actual search UI Feature requests	6	510	November 3, 2025
Add helper text to custom attributes Interesting for future roadmap	13	939	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2118	March 3, 2025
Bcc for outgoing emails Feature requests	19	4544	December 4, 2020
Schedule an email to send Feature requests	16	612	July 28, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	726	December 26, 2022
Shared Organisation for special User Feature requests	10	1160	September 30, 2025
Email Notification channel must implement OAuth authentication Feature requests	5	698	November 21, 2024
Zammad shouldn't automatically quote selected text Feature requests	9	1964	July 10, 2021