Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad. Interesting for future roadmap Feature requests our product team considers interesting.

Topic	Replies	Views	Activity
Working with Multiple Browser Tabs Feature requests	40	7126	May 20, 2026
Allow multiple customers to be assigned to a ticket Feature requests	40	4808	May 21, 2026
Editable Checklist for Tickets Completed Features zammad-64	48	6319	November 20, 2024
Native mobile apps Feature requests	59	17693	February 9, 2026
Whatsapp business API Completed Features zammad-63	56	15583	December 20, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	4134	August 17, 2022
Integration of Microsoft Teams Completed Features done , zammad-60	35	7990	August 1, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1544	December 29, 2022
Integrate Zammad into SnipeIT Feature requests	7	2461	May 18, 2026
Microsoft Teams Integration Completed Features done , zammad-60	14	8034	July 14, 2023
Add checklists to tickets via triggers Feature requests missing-template	7	678	December 23, 2025
Deleting an attachment in a ticket Interesting for future roadmap	6	1575	September 19, 2022
Disable notifications when using API Feature requests	19	957	March 24, 2026
An actual search UI Feature requests	7	645	December 10, 2025
Restrict tags to groups Feature requests	4	999	November 13, 2021
Can we get a darkmode theme please? Completed Features done , zammad-53	7	3028	July 10, 2023
Schedule an email to send Feature requests	16	752	July 28, 2025
Add command to merge users Feature requests	6	1450	February 29, 2020
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7649	September 20, 2025
Changemanagement ... (Kanban overview) Feature requests	3	3568	October 1, 2020
Any news about a knowledgebase? Completed Features done , zammad-30	30	4718	January 31, 2022
Add observers to tickets Completed Features	5	3066	September 13, 2023
Easy way to copy Ticket# with a single click Completed Features	10	1816	October 6, 2023
Email Notification channel must implement OAuth authentication Feature requests	33	963	April 29, 2026
Bcc for outgoing emails Feature requests	19	4778	December 4, 2020
Add helper text to custom attributes Interesting for future roadmap	13	983	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2286	March 3, 2025
Add BCC field for ticket answers Feature requests missing-template	1	335	March 17, 2025
Shared Organisation for special User Feature requests	10	1264	September 30, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	764	December 26, 2022