Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Interesting for future roadmap Feature requests our product team considers interesting. Completed Features Feature requests already implemented or already existing in Zammad.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6062	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	26	3209	July 25, 2025
Working with Multiple Browser Tabs Feature requests	36	5839	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15229	December 20, 2023
Native mobile apps Feature requests	55	16793	March 26, 2025
Integration of Microsoft Teams Completed Features done , zammad-60	35	7697	August 1, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3183	August 17, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7816	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1256	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1453	September 19, 2022
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2881	July 10, 2023
Restrict tags to groups Feature requests	4	927	November 13, 2021
Disable notifications when using API Feature requests	15	694	June 16, 2025
Changemanagement ... (Kanban overview) Feature requests	3	3253	October 1, 2020
Any news about a knowledgebase? Completed Features done , zammad-30	30	4615	January 31, 2022
Add command to merge users Feature requests	6	1398	February 29, 2020
Integrate Zammad into SnipeIT Feature requests	4	1549	December 26, 2024
Add observers to tickets Completed Features	5	2990	September 13, 2023
"How would you rate the support you received?" - Rating System Interesting for future roadmap	12	7257	January 31, 2024
Easy way to copy Ticket# with a single click Completed Features	10	1703	October 6, 2023
Add checklists to tickets via triggers Feature requests missing-template	6	342	March 11, 2025
Add helper text to custom attributes Interesting for future roadmap	13	931	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2049	March 3, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	715	December 26, 2022
Bcc for outgoing emails Feature requests	19	4441	December 4, 2020
An actual search UI Feature requests	5	449	March 5, 2025
Schedule an email to send Feature requests	16	571	July 28, 2025
Zammad shouldn't automatically quote selected text Feature requests	9	1939	July 10, 2021
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	7	1106	September 2, 2019
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	4	2031	May 14, 2024