Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad. Interesting for future roadmap Feature requests our product team considers interesting.

Topic	Replies	Views	Activity
Allow multiple customers to be assigned to a ticket Feature requests	40	4870	May 21, 2026
Working with Multiple Browser Tabs Feature requests	40	7181	May 20, 2026
Editable Checklist for Tickets Completed Features zammad-64	48	6324	November 20, 2024
Native mobile apps Feature requests	61	17824	July 31, 2026
Whatsapp business API Completed Features zammad-63	56	15671	December 20, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	4201	August 17, 2022
Integration of Microsoft Teams Completed Features done , zammad-60	35	7996	August 1, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1562	December 29, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	8042	July 14, 2023
Integrate Zammad into SnipeIT Feature requests	7	2511	May 18, 2026
Add checklists to tickets via triggers Feature requests missing-template	10	742	July 28, 2026
Deleting an attachment in a ticket Interesting for future roadmap	6	1581	September 19, 2022
Disable notifications when using API Feature requests	19	960	March 24, 2026
An actual search UI Feature requests	7	651	December 10, 2025
Restrict tags to groups Feature requests	4	1002	November 13, 2021
Can we get a darkmode theme please? Completed Features done , zammad-53	7	3030	July 10, 2023
Schedule an email to send Feature requests	16	761	July 28, 2025
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7655	September 20, 2025
Changemanagement ... (Kanban overview) Feature requests	3	3579	October 1, 2020
Add command to merge users Feature requests	6	1452	February 29, 2020
Any news about a knowledgebase? Completed Features done , zammad-30	30	4720	January 31, 2022
Easy way to copy Ticket# with a single click Completed Features	10	1829	October 6, 2023
Add observers to tickets Completed Features	5	3072	September 13, 2023
Bcc for outgoing emails Feature requests	19	4788	December 4, 2020
Email Notification channel must implement OAuth authentication Feature requests	33	1002	April 29, 2026
Remove hard-coded limit of 50 results in search Feature requests	14	2291	March 3, 2025
Add helper text to custom attributes Interesting for future roadmap	13	983	March 11, 2023
Shared Organisation for special User Feature requests	10	1266	September 30, 2025
Add BCC field for ticket answers Feature requests missing-template	1	340	March 17, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	765	December 26, 2022