Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad. Interesting for future roadmap Feature requests our product team considers interesting.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6224	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	30	4183	February 3, 2026
Working with Multiple Browser Tabs Feature requests	38	6532	January 18, 2026
Native mobile apps Feature requests	59	17418	February 9, 2026
Whatsapp business API Completed Features zammad-63	56	15375	December 20, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3788	August 17, 2022
Integration of Microsoft Teams Completed Features done , zammad-60	35	7804	August 1, 2023
Microsoft Teams Integration Completed Features done , zammad-60	14	7939	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1450	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1525	September 19, 2022
Add checklists to tickets via triggers Feature requests missing-template	7	573	December 23, 2025
Disable notifications when using API Feature requests	15	792	June 16, 2025
Integrate Zammad into SnipeIT Feature requests	4	1968	December 26, 2024
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2910	July 10, 2023
Restrict tags to groups Feature requests	4	961	November 13, 2021
Changemanagement ... (Kanban overview) Feature requests	3	3450	October 1, 2020
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7520	September 20, 2025
Add command to merge users Feature requests	6	1433	February 29, 2020
Any news about a knowledgebase? Completed Features done , zammad-30	30	4675	January 31, 2022
An actual search UI Feature requests	7	592	December 10, 2025
Add observers to tickets Completed Features	5	3041	September 13, 2023
Easy way to copy Ticket# with a single click Completed Features	10	1768	October 6, 2023
Add helper text to custom attributes Interesting for future roadmap	13	956	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2210	March 3, 2025
Bcc for outgoing emails Feature requests	19	4667	December 4, 2020
Schedule an email to send Feature requests	16	694	July 28, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	752	December 26, 2022
Shared Organisation for special User Feature requests	10	1227	September 30, 2025
Email Notification channel must implement OAuth authentication Feature requests	5	748	November 21, 2024
Zammad shouldn't automatically quote selected text Feature requests	9	2010	July 10, 2021