Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Interesting for future roadmap Feature requests our product team considers interesting. Completed Features Feature requests already implemented or already existing in Zammad.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6113	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	29	3714	October 14, 2025
Working with Multiple Browser Tabs Feature requests	36	6127	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15259	December 20, 2023
Native mobile apps Feature requests	55	16984	March 26, 2025
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3495	August 17, 2022
Integration of Microsoft Teams Completed Features done , zammad-60	35	7718	August 1, 2023
Microsoft Teams Integration Completed Features done , zammad-60	14	7886	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1363	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1500	September 19, 2022
Add checklists to tickets via triggers Feature requests missing-template	6	451	March 11, 2025
Integrate Zammad into SnipeIT Feature requests	4	1776	December 26, 2024
Disable notifications when using API Feature requests	15	746	June 16, 2025
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2900	July 10, 2023
Restrict tags to groups Feature requests	4	942	November 13, 2021
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7438	September 20, 2025
Any news about a knowledgebase? Completed Features done , zammad-30	30	4617	January 31, 2022
Changemanagement ... (Kanban overview) Feature requests	3	3367	October 1, 2020
Add command to merge users Feature requests	6	1422	February 29, 2020
An actual search UI Feature requests	7	532	December 10, 2025
Easy way to copy Ticket# with a single click Completed Features	10	1741	October 6, 2023
Add observers to tickets Completed Features	5	3018	September 13, 2023
Add helper text to custom attributes Interesting for future roadmap	13	942	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2124	March 3, 2025
Bcc for outgoing emails Feature requests	19	4551	December 4, 2020
Schedule an email to send Feature requests	16	616	July 28, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	727	December 26, 2022
Shared Organisation for special User Feature requests	10	1161	September 30, 2025
Email Notification channel must implement OAuth authentication Feature requests	5	702	November 21, 2024
Zammad shouldn't automatically quote selected text Feature requests	9	1967	July 10, 2021