Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Interesting for future roadmap Feature requests our product team considers interesting. Completed Features Feature requests already implemented or already existing in Zammad.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6289	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	40	4624	May 21, 2026
Working with Multiple Browser Tabs Feature requests	40	6824	May 20, 2026
Native mobile apps Feature requests	59	17587	February 9, 2026
Whatsapp business API Completed Features zammad-63	56	15446	December 20, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3978	August 17, 2022
Integration of Microsoft Teams Completed Features done , zammad-60	35	7869	August 1, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1513	December 29, 2022
Integrate Zammad into SnipeIT Feature requests	7	2217	May 18, 2026
Microsoft Teams Integration Completed Features done , zammad-60	14	7996	July 14, 2023
Deleting an attachment in a ticket Interesting for future roadmap	6	1563	September 19, 2022
Add checklists to tickets via triggers Feature requests missing-template	7	639	December 23, 2025
Disable notifications when using API Feature requests	18	871	March 24, 2026
Restrict tags to groups Feature requests	4	987	November 13, 2021
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2925	July 10, 2023
Changemanagement ... (Kanban overview) Feature requests	3	3537	October 1, 2020
An actual search UI Feature requests	7	625	December 10, 2025
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7601	September 20, 2025
Add command to merge users Feature requests	6	1444	February 29, 2020
Any news about a knowledgebase? Completed Features done , zammad-30	30	4712	January 31, 2022
Easy way to copy Ticket# with a single click Completed Features	10	1800	October 6, 2023
Add observers to tickets Completed Features	5	3059	September 13, 2023
Email Notification channel must implement OAuth authentication Feature requests	33	937	April 29, 2026
Add helper text to custom attributes Interesting for future roadmap	13	979	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2253	March 3, 2025
Bcc for outgoing emails Feature requests	19	4729	December 4, 2020
Shared Organisation for special User Feature requests	10	1251	September 30, 2025
Schedule an email to send Feature requests	16	731	July 28, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	762	December 26, 2022
Zammad shouldn't automatically quote selected text Feature requests	9	2041	July 10, 2021