Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Interesting for future roadmap Feature requests our product team considers interesting. Completed Features Feature requests already implemented or already existing in Zammad.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6105	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	29	3650	October 14, 2025
Working with Multiple Browser Tabs Feature requests	36	6067	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15251	December 20, 2023
Native mobile apps Feature requests	55	16939	March 26, 2025
Integration of Microsoft Teams Completed Features done , zammad-60	35	7713	August 1, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3422	August 17, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7871	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1353	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1490	September 19, 2022
Add checklists to tickets via triggers Feature requests missing-template	6	441	March 11, 2025
Integrate Zammad into SnipeIT Feature requests	4	1743	December 26, 2024
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2897	July 10, 2023
Disable notifications when using API Feature requests	15	740	June 16, 2025
Restrict tags to groups Feature requests	4	939	November 13, 2021
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7411	September 20, 2025
Changemanagement ... (Kanban overview) Feature requests	3	3345	October 1, 2020
Any news about a knowledgebase? Completed Features done , zammad-30	30	4615	January 31, 2022
Add command to merge users Feature requests	6	1418	February 29, 2020
Easy way to copy Ticket# with a single click Completed Features	10	1736	October 6, 2023
Add observers to tickets Completed Features	5	3016	September 13, 2023
Add helper text to custom attributes Interesting for future roadmap	13	938	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2107	March 3, 2025
Schedule an email to send Feature requests	16	607	July 28, 2025
Bcc for outgoing emails Feature requests	19	4530	December 4, 2020
An actual search UI Feature requests	6	501	November 3, 2025
Shared Organisation for special User Feature requests	10	1154	September 30, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	725	December 26, 2022
Email Notification channel must implement OAuth authentication Feature requests	5	691	November 21, 2024
Zammad shouldn't automatically quote selected text Feature requests	9	1959	July 10, 2021