Feature requests

Interesting for future roadmap Feature requests our product team considers interesting. No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad.

Topic	Replies	Views	Activity
Allow multiple customers to be assigned to a ticket Feature requests	40	5242	October 20, 2026
Working with Multiple Browser Tabs Feature requests	38	7432	May 20, 2026
Editable Checklist for Tickets Completed Features zammad-64	46	6387	November 20, 2024
Native mobile apps Feature requests	59	17991	July 31, 2026
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	26	4390	April 25, 2024
Whatsapp business API Completed Features zammad-63	54	15766	December 20, 2023
Integration of Microsoft Teams Completed Features done , zammad-60	27	8051	July 10, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	6	1684	October 15, 2026
Integrate Zammad into SnipeIT Feature requests	7	2688	May 18, 2026
Add checklists to tickets via triggers Feature requests missing-template	11	836	August 28, 2026
Microsoft Teams Integration Completed Features done , zammad-60	12	8077	April 22, 2021
Disable notifications when using API Completed Features done , zammad-72	17	1055	August 27, 2026
Deleting an attachment in a ticket Interesting for future roadmap	5	1610	September 1, 2022
An actual search UI Feature requests	7	700	December 10, 2025
Restrict tags to groups Feature requests	3	1020	May 25, 2021
Schedule an email to send Feature requests	18	839	October 27, 2026
Add command to merge users Feature requests	5	1481	May 11, 2019
Can we get a darkmode theme please? Completed Features done , zammad-53	6	3039	July 10, 2023
Changemanagement ... (Kanban overview) Feature requests	2	3641	October 4, 2019
"How would you rate the support you received?" - Rating System Interesting for future roadmap	11	7704	September 20, 2025
Any news about a knowledgebase? Completed Features done , zammad-30	28	4765	June 5, 2019
Easy way to copy Ticket# with a single click Completed Features	9	1868	October 6, 2023
Add observers to tickets Completed Features	2	3083	September 13, 2023
Add BCC field for ticket answers Feature requests missing-template	9	472	September 5, 2026
Email Notification channel must implement OAuth authentication Feature requests	31	1091	April 29, 2026
Bcc for outgoing emails Feature requests	18	4863	July 8, 2020
Add helper text to custom attributes Interesting for future roadmap	11	1011	January 31, 2022
Remove hard-coded limit of 50 results in search Completed Features done , zammad-65	14	2370	August 27, 2026
Shared Organisation for special User Feature requests	9	1314	September 30, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	5	790	July 23, 2022