Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad. Interesting for future roadmap Feature requests our product team considers interesting.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6053	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	24	3101	July 20, 2025
Working with Multiple Browser Tabs Feature requests	36	5783	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15224	December 20, 2023
Native mobile apps Feature requests	55	16760	March 26, 2025
Integration of Microsoft Teams Completed Features done , zammad-60	35	7695	August 1, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3132	August 17, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7804	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1244	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1444	September 19, 2022
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2879	July 10, 2023
Restrict tags to groups Feature requests	4	927	November 13, 2021
Disable notifications when using API Feature requests	15	687	June 16, 2025
Any news about a knowledgebase? Completed Features done , zammad-30	30	4615	January 31, 2022
Changemanagement ... (Kanban overview) Feature requests	3	3231	October 1, 2020
Add command to merge users Feature requests	6	1397	February 29, 2020
Integrate Zammad into SnipeIT Feature requests	4	1510	December 26, 2024
Easy way to copy Ticket# with a single click Completed Features	10	1697	October 6, 2023
Add observers to tickets Completed Features	5	2983	September 13, 2023
"How would you rate the support you received?" - Rating System Interesting for future roadmap	12	7235	January 31, 2024
Add checklists to tickets via triggers Feature requests missing-template	6	326	March 11, 2025
Add helper text to custom attributes Interesting for future roadmap	13	930	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2044	March 3, 2025
Bcc for outgoing emails Feature requests	19	4429	December 4, 2020
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	714	December 26, 2022
An actual search UI Feature requests	5	443	March 5, 2025
Zammad shouldn't automatically quote selected text Feature requests	9	1934	July 10, 2021
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	7	1105	September 2, 2019
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	4	2029	May 14, 2024
Automatically link knowledge base answers to fitting tickets Feature requests	7	486	April 11, 2025