|
Grouping tickets by link in Overviews
|
|
0
|
6
|
February 2, 2023
|
|
Sound for maintenance-message
|
|
1
|
45
|
February 2, 2023
|
|
Integration of Microsoft Teams
|
|
28
|
4860
|
February 1, 2023
|
|
Add possibility to link groups to specific knowledge-base languages
|
|
1
|
91
|
February 1, 2023
|
|
Mouseover ticket title to show ticket summary
|
|
3
|
190
|
February 1, 2023
|
|
Process tickets
|
|
5
|
476
|
February 1, 2023
|
|
Working with Multiple Browser Tabs
|
|
29
|
1528
|
February 1, 2023
|
|
Editable Checklist for Tickets
|
|
19
|
2406
|
February 1, 2023
|
|
Customer&Agent --> Fill Agent as Customer automatically for internal tickets
|
|
3
|
23
|
January 31, 2023
|
|
Support Messanger WhatsApp, Signal and Threema
|
|
0
|
27
|
January 30, 2023
|
|
Attached images are not shown when receiving emails from the ebay messaging service
|
|
2
|
34
|
January 28, 2023
|
|
Open ticket in a new window (PopUp)
|
|
0
|
26
|
January 26, 2023
|
|
Disable Activity-stream vor Agents
|
|
0
|
30
|
January 24, 2023
|
|
Automatically delete users/customers if there are no tickets assigned
|
|
0
|
28
|
January 24, 2023
|
|
Knowledge Base Permalinks to answers & categories
|
|
0
|
41
|
January 19, 2023
|
|
Access individual elements of tree select
|
|
0
|
24
|
January 19, 2023
|
|
Improving Management of User Profiles
|
|
0
|
43
|
January 13, 2023
|
|
Custom Link Text for SAML Login Button
|
|
3
|
118
|
January 11, 2023
|
|
Blocking certain file types as attachments
|
|
4
|
271
|
January 7, 2023
|
|
Deleting attachments (is important)
|
|
3
|
75
|
January 7, 2023
|
|
Add groups to the list Destination in Triggers
|
|
0
|
37
|
January 6, 2023
|
|
Asana integration
|
|
1
|
292
|
January 6, 2023
|
|
Two stage group selection for larger organisations
|
|
0
|
35
|
January 4, 2023
|
|
Chat - Only ring agents after first message of client
|
|
0
|
39
|
January 3, 2023
|
|
Implement an admin function to disable merging of tickets
|
|
2
|
54
|
December 29, 2022
|
|
Ship a variable #{ticket.group.email} out-of-the-box, containing the actual email address selected via email_address_id
|
|
0
|
49
|
December 28, 2022
|
|
Whatsapp business API
|
|
57
|
10697
|
December 27, 2022
|
|
Unique Customer Attributes in Tickets Report
|
|
0
|
37
|
December 22, 2022
|
|
Reporting by Roles/Groups
|
|
1
|
110
|
December 16, 2022
|
|
Read receipts and delivery notifications
|
|
6
|
50
|
December 16, 2022
|