Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad. Interesting for future roadmap Feature requests our product team considers interesting.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6037	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	21	2964	March 21, 2025
Working with Multiple Browser Tabs Feature requests	36	5688	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15214	December 20, 2023
Integration of Microsoft Teams Completed Features done , zammad-60	35	7689	August 1, 2023
Native mobile apps Feature requests	55	16713	March 26, 2025
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3039	August 17, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7786	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1217	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1439	September 19, 2022
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2869	July 10, 2023
Restrict tags to groups Feature requests	4	922	November 13, 2021
Any news about a knowledgebase? Completed Features done , zammad-30	30	4612	January 31, 2022
"How would you rate the support you received?" - Rating System Interesting for future roadmap	12	7204	January 31, 2024
Add observers to tickets Completed Features	5	2978	September 13, 2023
Add command to merge users Feature requests	6	1393	February 29, 2020
Changemanagement ... (Kanban overview) Feature requests	3	3203	October 1, 2020
Easy way to copy Ticket# with a single click Completed Features	10	1684	October 6, 2023
Integrate Zammad into SnipeIT Feature requests	4	1462	December 26, 2024
Disable notifications when using API Feature requests	15	651	June 16, 2025
Add helper text to custom attributes Interesting for future roadmap	13	928	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2025	March 3, 2025
Add checklists to tickets via triggers Feature requests missing-template	6	291	March 11, 2025
Bcc for outgoing emails Feature requests	19	4410	December 4, 2020
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	709	December 26, 2022
Zammad shouldn't automatically quote selected text Feature requests	9	1928	July 10, 2021
An actual search UI Feature requests	5	438	March 5, 2025
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	7	1102	September 2, 2019
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	4	2026	May 14, 2024
Automatically link knowledge base answers to fitting tickets Feature requests	7	478	April 11, 2025