Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad. Interesting for future roadmap Feature requests our product team considers interesting.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6279	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	39	4528	April 28, 2026
Working with Multiple Browser Tabs Feature requests	38	6743	January 18, 2026
Native mobile apps Feature requests	59	17570	February 9, 2026
Whatsapp business API Completed Features zammad-63	56	15435	December 20, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3941	August 17, 2022
Integration of Microsoft Teams Completed Features done , zammad-60	35	7847	August 1, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1499	December 29, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7988	July 14, 2023
Integrate Zammad into SnipeIT Feature requests	5	2130	March 31, 2026
Deleting an attachment in a ticket Interesting for future roadmap	6	1559	September 19, 2022
Add checklists to tickets via triggers Feature requests missing-template	7	614	December 23, 2025
Disable notifications when using API Feature requests	18	868	March 24, 2026
Restrict tags to groups Feature requests	4	982	November 13, 2021
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2923	July 10, 2023
Changemanagement ... (Kanban overview) Feature requests	3	3513	October 1, 2020
Add command to merge users Feature requests	6	1444	February 29, 2020
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7584	September 20, 2025
Any news about a knowledgebase? Completed Features done , zammad-30	30	4705	January 31, 2022
An actual search UI Feature requests	7	617	December 10, 2025
Add observers to tickets Completed Features	5	3054	September 13, 2023
Easy way to copy Ticket# with a single click Completed Features	10	1795	October 6, 2023
Email Notification channel must implement OAuth authentication Feature requests	33	923	April 29, 2026
Add helper text to custom attributes Interesting for future roadmap	13	976	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2247	March 3, 2025
Shared Organisation for special User Feature requests	10	1249	September 30, 2025
Bcc for outgoing emails Feature requests	19	4712	December 4, 2020
Schedule an email to send Feature requests	16	720	July 28, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	760	December 26, 2022
Zammad shouldn't automatically quote selected text Feature requests	9	2033	July 10, 2021