Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad. Interesting for future roadmap Feature requests our product team considers interesting.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6095	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	29	3573	October 14, 2025
Working with Multiple Browser Tabs Feature requests	36	6014	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15246	December 20, 2023
Native mobile apps Feature requests	55	16907	March 26, 2025
Integration of Microsoft Teams Completed Features done , zammad-60	35	7708	August 1, 2023
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	3364	August 17, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7858	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1341	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1480	September 19, 2022
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2895	July 10, 2023
Disable notifications when using API Feature requests	15	729	June 16, 2025
Add checklists to tickets via triggers Feature requests missing-template	6	413	March 11, 2025
Restrict tags to groups Feature requests	4	935	November 13, 2021
"How would you rate the support you received?" - Rating System Interesting for future roadmap	13	7388	September 20, 2025
Add command to merge users Feature requests	6	1416	February 29, 2020
Any news about a knowledgebase? Completed Features done , zammad-30	30	4615	January 31, 2022
Integrate Zammad into SnipeIT Feature requests	4	1710	December 26, 2024
Changemanagement ... (Kanban overview) Feature requests	3	3321	October 1, 2020
Add observers to tickets Completed Features	5	3014	September 13, 2023
Easy way to copy Ticket# with a single click Completed Features	10	1732	October 6, 2023
Add helper text to custom attributes Interesting for future roadmap	13	938	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	2098	March 3, 2025
Schedule an email to send Feature requests	16	600	July 28, 2025
An actual search UI Feature requests	5	471	March 5, 2025
Bcc for outgoing emails Feature requests	19	4505	December 4, 2020
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	720	December 26, 2022
Shared Organisation for special User Feature requests	10	1138	September 30, 2025
Zammad shouldn't automatically quote selected text Feature requests	9	1952	July 10, 2021
Email Notification channel must implement OAuth authentication Feature requests	5	683	November 21, 2024