Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Completed Features Feature requests already implemented or already existing in Zammad. Interesting for future roadmap Feature requests our product team considers interesting.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	5966	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	20	2575	February 22, 2025
Working with Multiple Browser Tabs Feature requests	36	5423	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15175	December 20, 2023
Integration of Microsoft Teams Completed Features done , zammad-60	35	7649	August 1, 2023
Native mobile apps Feature requests	51	16507	March 3, 2025
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	2781	August 17, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7716	July 14, 2023
Deleting an attachment in a ticket Interesting for future roadmap	6	1401	September 19, 2022
Editing tickets, is it a still a hard No from developers? Feature requests	4	1152	December 29, 2022
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2844	July 10, 2023
Any news about a knowledgebase? Completed Features done , zammad-30	30	4597	January 31, 2022
Restrict tags to groups Feature requests	4	910	November 13, 2021
"How would you rate the support you received?" - Rating System Interesting for future roadmap	12	7045	January 31, 2024
Add observers to tickets Completed Features	5	2961	September 13, 2023
Easy way to copy Ticket# with a single click Completed Features	10	1641	October 6, 2023
Add command to merge users Feature requests	6	1367	February 29, 2020
Changemanagement ... (Kanban overview) Feature requests	3	3093	October 1, 2020
Add helper text to custom attributes Interesting for future roadmap	13	907	March 11, 2023
Integrate Zammad into SnipeIT Feature requests	4	1300	December 26, 2024
Remove hard-coded limit of 50 results in search Feature requests	14	1942	March 3, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	701	December 26, 2022
Zammad shouldn't automatically quote selected text Feature requests	9	1912	July 10, 2021
Bcc for outgoing emails Feature requests	19	4303	December 4, 2020
Disable notifications when using API Feature requests	13	578	May 26, 2024
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	4	2019	May 14, 2024
Add checklists to tickets via triggers Feature requests missing-template	6	177	March 11, 2025
An actual search UI Feature requests	5	394	March 5, 2025
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	7	1094	September 2, 2019
Shared Organisation for special User Feature requests	8	1076	May 22, 2019