Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Interesting for future roadmap Feature requests our product team considers interesting. Completed Features Feature requests already implemented or already existing in Zammad.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	5997	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	21	2708	March 21, 2025
Working with Multiple Browser Tabs Feature requests	36	5505	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15189	December 20, 2023
Integration of Microsoft Teams Completed Features done , zammad-60	35	7656	August 1, 2023
Native mobile apps Feature requests	55	16605	March 26, 2025
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	2844	August 17, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7738	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1173	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1417	September 19, 2022
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2848	July 10, 2023
Restrict tags to groups Feature requests	4	913	November 13, 2021
Any news about a knowledgebase? Completed Features done , zammad-30	30	4597	January 31, 2022
"How would you rate the support you received?" - Rating System Interesting for future roadmap	12	7099	January 31, 2024
Add observers to tickets Completed Features	5	2966	September 13, 2023
Easy way to copy Ticket# with a single click Completed Features	10	1651	October 6, 2023
Integrate Zammad into SnipeIT Feature requests	4	1348	December 26, 2024
Add command to merge users Feature requests	6	1371	February 29, 2020
Changemanagement ... (Kanban overview) Feature requests	3	3129	October 1, 2020
Add helper text to custom attributes Interesting for future roadmap	13	911	March 11, 2023
Remove hard-coded limit of 50 results in search Feature requests	14	1980	March 3, 2025
Disable notifications when using API Feature requests	14	601	March 31, 2025
Add checklists to tickets via triggers Feature requests missing-template	6	213	March 11, 2025
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	701	December 26, 2022
Bcc for outgoing emails Feature requests	19	4329	December 4, 2020
Zammad shouldn't automatically quote selected text Feature requests	9	1914	July 10, 2021
An actual search UI Feature requests	5	408	March 5, 2025
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	7	1099	September 2, 2019
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	4	2025	May 14, 2024
Automatically link knowledge base answers to fitting tickets Feature requests	7	437	April 11, 2025