Feature requests

No implementation planned Feature requests that we have decided against for Zammads default feature set Low-Priority Feature requests we consider low priority. Interesting for future roadmap Feature requests our product team considers interesting. Completed Features Feature requests already implemented or already existing in Zammad.

Topic	Replies	Views	Activity
Editable Checklist for Tickets Completed Features zammad-64	48	6009	November 20, 2024
Allow multiple customers to be assigned to a ticket Feature requests	21	2793	March 21, 2025
Working with Multiple Browser Tabs Feature requests	36	5552	January 27, 2025
Whatsapp business API Completed Features zammad-63	58	15199	December 20, 2023
Integration of Microsoft Teams Completed Features done , zammad-60	35	7664	August 1, 2023
Native mobile apps Feature requests	55	16640	March 26, 2025
Add Markdown support to all Zammad content and knowledge base improvements Feature requests	27	2934	August 17, 2022
Microsoft Teams Integration Completed Features done , zammad-60	14	7749	July 14, 2023
Editing tickets, is it a still a hard No from developers? Feature requests	4	1178	December 29, 2022
Deleting an attachment in a ticket Interesting for future roadmap	6	1425	September 19, 2022
Can we get a darkmode theme please? Completed Features done , zammad-53	7	2852	July 10, 2023
Restrict tags to groups Feature requests	4	913	November 13, 2021
Any news about a knowledgebase? Completed Features done , zammad-30	30	4597	January 31, 2022
"How would you rate the support you received?" - Rating System Interesting for future roadmap	12	7137	January 31, 2024
Add observers to tickets Completed Features	5	2970	September 13, 2023
Add command to merge users Feature requests	6	1389	February 29, 2020
Easy way to copy Ticket# with a single click Completed Features	10	1661	October 6, 2023
Changemanagement ... (Kanban overview) Feature requests	3	3148	October 1, 2020
Integrate Zammad into SnipeIT Feature requests	4	1366	December 26, 2024
Remove hard-coded limit of 50 results in search Feature requests	14	1996	March 3, 2025
Add helper text to custom attributes Interesting for future roadmap	13	913	March 11, 2023
Add checklists to tickets via triggers Feature requests missing-template	6	245	March 11, 2025
Disable notifications when using API Feature requests	14	614	March 31, 2025
Bcc for outgoing emails Feature requests	19	4367	December 4, 2020
Zammad shouldn't automatically quote selected text Feature requests	9	1916	July 10, 2021
Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #) Feature requests	6	703	December 26, 2022
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	7	1100	September 2, 2019
An actual search UI Feature requests	5	426	March 5, 2025
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	4	2025	May 14, 2024
Automatically link knowledge base answers to fitting tickets Feature requests	7	466	April 11, 2025