there are already some votes requesting a knowledgebase, and i want to ask, if there is any progress in the development?
A knowledgebase would be useful (besides it’s common features) with the ability to get e.g. the top most accessed topics within a product, accessibe via API-Calls to integrate it with your own websolution for customer information.
We have the same problem at the moment and looking for an internal and external knowledgebase. I was exitied after the july news, but no one from the team mentioned the topic afterwards.
Sorry we had some issues with sending notifications of the board However, we are actively working on the knowledge base. We will give you an update about the current state and our roadmap of the feature in the next weeks
We are actively looking at a new ticketing system at the moment, this is a must have feature for us. Be very keen to hear roadmap and expected time this might be available, as zammad does everything else we want bar a KB
Is it possible to get a screenshot or a small hint how it´s going to look?
We are about to setup a new knowledgebase and it would be fantastic if we just could use our Zammad (which we love!!) instead of setting up a completely new server with some wiki-software.
sorry, but I don’t have any Screenshots yet. I’d personally also wouldn’t want to share them.
Not because I don’t like you guys, but as some alpha pre-screenshots might raise exceptions we couldn’t full fill afterwards. It might be the devs change all colors from let’s say gray to red. Haha
We’re also thrilled already and work hard on finishing the feature as soon as possible.
We all’ve waited for so long now.