Having implemented zammad in our organization lately, I think from a usability point of view, the “link ticket pop-up” would benefit from the ability of searching for a ticket title instead of human-unfriendly ticket number:
status now: link to ticket #
(only a handful of last tickets are shown)
the agent can now enter a ticket number to link to
desired status: enter ticket number OR search for ticket title and click the result to link it
I’d like to get my hands dirty on this but I’d at least need a starting point. Beforehand, let’s make sure I’m not just missing anything and this is already implemented.
The same applies to the “merge” dialogue. IMHO there it would be even more helpful, as a link can be reverted, while a merge basically can’t be undone, so it is more critical to get the right ticket
As a workaround, I noticed that it is possible to open the link / merge dialogue, then just jump back to the desired ticket (you want to merge with), copy the ticket # from there and switch back to your current ticket.
The link/merge dialogue will stay open. Then you can paste your ticket numer and link / merge.
Not as intuitive as it should be, but at least it saves the work of handling mutiple tabs etc.
