Having implemented zammad in our organization lately, I think from a usability point of view, the “link ticket pop-up” would benefit from the ability of searching for a ticket title instead of human-unfriendly ticket number:
- status now: link to ticket #
(only a handful of last tickets are shown)
the agent can now enter a ticket number to link to
- desired status: enter ticket number OR search for ticket title and click the result to link it
I’d like to get my hands dirty on this but I’d at least need a starting point. Beforehand, let’s make sure I’m not just missing anything and this is already implemented.