Feature: Allow searching for ticket title in Link dialogue (instead of only ticket #)

Having implemented zammad in our organization lately, I think from a usability point of view, the “link ticket pop-up” would benefit from the ability of searching for a ticket title instead of human-unfriendly ticket number:

  • status now: link to ticket #
    (only a handful of last tickets are shown)
    the agent can now enter a ticket number to link to
  • desired status: enter ticket number OR search for ticket title and click the result to link it

I’d like to get my hands dirty on this but I’d at least need a starting point. Beforehand, let’s make sure I’m not just missing anything and this is already implemented.

Bildschirmfoto 2021-11-04 um 18.39.46

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