"How would you rate the support you received?" - Rating System

Hi,

I would like to see users rating like this:

And the rate should log at the backend with lots of information, such as: service agent gives the support, ticket category, etc… also the rate should be visible on agents profile at the backend. That will be a great input to improve the services in any directions. What do you think?

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Hi,

We are also very interested in such a service. Although I think that it must also be easy to connect a third party service that offers this. But which service? Let’s see if someone know a service that just does this survey.

Or simply collect some examples so that, if it will be implemented in Zammad sooner or later, that we have already some ideas on how it should look and work.

Cheers,
Gijs

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I’ve found a service that does this quite well: https://www.customerthermometer.com
I guess, it can’t be to hard to connect it through the Rest API.

They have some really cool features. Their service is not very cheap and I am not completely sure, if a survey-request through the API already counts as a credit or if only responses count.

We will probably test out www.customerthermometer.com in a few months. And eventually we can get some inspiration from them for a build in solution in Zammad.

Cheers,
Gijs

Also toggl has some nice CSAT option. They use it themselves and it is available on Github

This is what is look like:

49

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