Feature requests

Topic	Replies	Views	Activity
Zammad shouldn't automatically quote selected text Feature requests	9	2053	July 10, 2021
Format as code in answer (monospaced font and no formating) Feature requests	14	979	June 9, 2026
Improve Search (filter by customer, group, owner, status...) Feature requests	6	475	November 3, 2025
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	7	1148	September 2, 2019
3CX Integration Interesting for future roadmap integration , thirdparty	5	2214	December 1, 2025
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	4	2054	May 14, 2024
Multiple email addresses for a user Interesting for future roadmap	5	1943	March 5, 2022
Time based Ticket generation Interesting for future roadmap usability , workflow-improvement	11	2001	September 12, 2023
Automatically link knowledge base answers to fitting tickets Feature requests	9	578	March 25, 2026
Format as code block Feature requests	4	3643	August 3, 2020
Reply to notes within a ticket Feature requests	9	296	June 3, 2025
Relative time and date for "Pending till" in Macros Completed Features	15	3159	February 1, 2020
Recurring and planed tickets / Create new tickets via Scheduler No implementation planned missing-template , duplicate	5	1358	November 25, 2025
Multiple customers per ticket Feature requests	5	1488	March 25, 2024
Add trigger condition for attachments Feature requests	5	1026	October 26, 2019
'Close tab' default behaviour for Update action Feature requests	18	2621	October 4, 2019
Responsive Design Completed Features done , zammad-60	7	2103	August 13, 2019
Objects visibility based on other objects state Completed Features zammad-50	9	1886	August 4, 2023
SAML, OIDC, Third-Party-Authentication Feature requests	43	8251	January 31, 2022
Being Able to unsubscribe other users Feature requests	3	842	May 21, 2022
Add a "Clear All Notifications" button Feature requests	3	82	July 10, 2026
Support for choosing between text/plain and HTML emails Feature requests	23	4279	August 9, 2024
Improve handling of Microsoft e-mail "reactions" in tickets Completed Features usability	6	290	July 10, 2026
Customer group permissions No implementation planned	7	2344	October 15, 2019
Merge or delete users Feature requests	10	2537	November 18, 2021
Optimize preview and download for screenshots Feature requests	4	1016	January 29, 2023
Overview quick search No implementation planned specification-required , cd	12	962	March 15, 2024
Outgoing webhook for new/changed tickets Completed Features	6	3561	September 15, 2023
Remember pending date Feature requests	2	306	October 11, 2023
Knowledge base Rights Management Completed Features	24	1311	January 29, 2021