Feature requests

Topic	Replies	Views	Activity
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	7	1119	September 2, 2019
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	4	2037	May 14, 2024
Automatically link knowledge base answers to fitting tickets Feature requests	7	518	April 11, 2025
Time based Ticket generation Interesting for future roadmap usability , workflow-improvement	11	1660	September 12, 2023
Format as code block Feature requests	4	3430	August 3, 2020
Format as code in answer (monospaced font and no formating) Feature requests	12	703	January 7, 2026
3CX Integration Interesting for future roadmap integration , thirdparty	5	2111	December 1, 2025
Relative time and date for "Pending till" in Macros Completed Features	15	3003	February 1, 2020
Multiple email addresses for a user Interesting for future roadmap	5	1891	March 5, 2022
Recurring and planed tickets / Create new tickets via Scheduler No implementation planned missing-template , duplicate	5	1124	November 25, 2025
Improve Search (filter by customer, group, owner, status...) Feature requests	6	401	November 3, 2025
Reply to notes within a ticket Feature requests	9	180	June 3, 2025
Multiple customers per ticket Feature requests	5	1287	March 25, 2024
Add BCC field for ticket answers Feature requests missing-template	1	254	March 17, 2025
Add trigger condition for attachments Feature requests	5	984	October 26, 2019
'Close tab' default behaviour for Update action Feature requests	18	2505	October 4, 2019
Responsive Design Completed Features done , zammad-60	7	2082	August 13, 2019
SAML, OIDC, Third-Party-Authentication Feature requests	43	7832	January 31, 2022
Objects visibility based on other objects state Completed Features zammad-50	9	1847	August 4, 2023
Support for choosing between text/plain and HTML emails Feature requests	23	4118	August 9, 2024
Customer group permissions No implementation planned	7	2319	October 15, 2019
Being Able to unsubscribe other users Feature requests	3	820	May 21, 2022
Optimize preview and download for screenshots Feature requests	4	977	January 29, 2023
Merge or delete users Feature requests	10	2369	November 18, 2021
Multi-Selection fields Feature requests	6	748	June 23, 2020
Outgoing webhook for new/changed tickets Completed Features	6	3471	September 15, 2023
Knowledge base Rights Management Completed Features	24	1233	January 29, 2021
Overview quick search No implementation planned specification-required , cd	12	809	March 15, 2024
Open detail page for ticket with ticket number via url Feature requests	9	1902	September 22, 2022
Support of OpenSearch Feature requests	5	1397	July 28, 2023