Feature requests

Topic	Replies	Views	Activity
Zammad shouldn't automatically quote selected text Feature requests	8	2106	April 30, 2021
Improve Search (filter by customer, group, owner, status...) Feature requests	6	512	November 3, 2025
3CX Integration Interesting for future roadmap integration , thirdparty	3	2230	December 1, 2025
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	6	1154	February 12, 2019
Add a "Clear All Notifications" button Completed Features zammad-72 , done	7	196	September 23, 2026
Format as code in answer (monospaced font and no formating) Feature requests	14	1041	June 9, 2026
Multiple email addresses for a user Interesting for future roadmap	4	1959	March 5, 2022
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	3	2064	May 14, 2024
Time based Ticket generation Interesting for future roadmap usability , workflow-improvement	9	2102	February 6, 2019
Automatically link knowledge base answers to fitting tickets Feature requests	9	615	March 25, 2026
Format as code block Feature requests	3	3737	June 14, 2019
Recurring and planed tickets / Create new tickets via Scheduler No implementation planned missing-template , duplicate	4	1420	November 25, 2025
Relative time and date for "Pending till" in Macros Completed Features	14	3179	December 16, 2019
Reply to notes within a ticket Feature requests	9	326	June 3, 2025
Multiple customers per ticket No implementation planned duplicate	5	1541	September 3, 2026
'Close tab' default behaviour for Update action Completed Features done , zammad-50	18	2675	August 27, 2026
Responsive Design Completed Features done , zammad-60	6	2116	May 22, 2019
Add trigger condition for attachments Feature requests	4	1045	January 21, 2019
SAML, OIDC, Third-Party-Authentication Feature requests	41	8429	April 7, 2020
Objects visibility based on other objects state Completed Features zammad-50	8	1896	August 4, 2023
Support for choosing between text/plain and HTML emails Feature requests	20	4340	August 8, 2024
Being Able to unsubscribe other users Completed Features zammad-64	3	879	September 3, 2026
Customer group permissions No implementation planned	6	2358	September 12, 2018
Improve handling of Microsoft e-mail "reactions" in tickets Completed Features usability	6	334	July 10, 2026
Merge or delete users Feature requests	9	2589	September 9, 2021
Optimize preview and download for screenshots Feature requests	3	1022	August 31, 2022
Multi-Selection fields Completed Features done , zammad-51	6	796	August 27, 2026
Overview quick search No implementation planned specification-required , cd	11	995	March 15, 2024
Outgoing webhook for new/changed tickets Completed Features	5	3575	September 15, 2023
Knowledge base Rights Management Completed Features	23	1353	January 29, 2021