Feature requests

Topic	Replies	Views	Activity
Customer group permissions No implementation planned	7	2134	October 15, 2019
'Close tab' default behaviour for Update action Feature requests	18	2235	October 4, 2019
Automatically link knowledge base answers to fitting tickets Feature requests	6	289	February 21, 2024
Format as code block Feature requests	4	2679	August 3, 2020
Time based Ticket generation Interesting for future roadmap usability , workflow-improvement	11	1271	September 12, 2023
3CX Integration Interesting for future roadmap integration , thirdparty	4	1826	September 12, 2023
Optimize preview and download for screenshots Feature requests	4	763	January 29, 2023
Outgoing webhook for new/changed tickets Completed Features	6	3219	September 15, 2023
Being Able to unsubscribe other users Feature requests	3	720	May 21, 2022
Add trigger condition for attachments Feature requests	5	864	October 26, 2019
Knowledge base Rights Management Completed Features	24	1041	January 29, 2021
Open detail page for ticket with ticket number via url Feature requests	9	1418	September 22, 2022
Multi-Selection fields Feature requests	6	691	June 23, 2020
Shared Organisation for special User Feature requests	8	995	May 22, 2019
Overview quick search No implementation planned specification-required , cd	12	460	March 15, 2024
User-friendliness & usability analysis and suggestions Feature requests	18	1763	May 9, 2018
Process tickets Feature requests	6	1178	March 27, 2023
Support for choosing between text/plain and HTML emails Feature requests	16	3391	January 10, 2024
Add information bubble to Tab and overview on Hower Interesting for future roadmap	13	910	January 11, 2019
Custom Object visibility based on user role / group Feature requests	2	666	September 6, 2021
Agents must not create new customers No implementation planned specification-required	15	2371	November 5, 2019
Moving Articles to another ticket Feature requests	5	526	July 23, 2023
Disable notifications when using API Feature requests	9	299	March 30, 2024
New "Send E-Mail" ticket: show customer e-mail address Feature requests	7	744	February 10, 2020
Integrate Zammad into SnipeIT Feature requests	1	689	January 5, 2024
Time Accounting protocol Completed Features	13	1379	November 2, 2023
Blocking certain file types as attachments Feature requests	5	873	April 24, 2023
Merge or delete users Feature requests	10	1849	November 18, 2021
Highlight updates and new tickets on overviews Low-Priority overview	7	1189	January 20, 2020
Format text as code Feature requests	3	1181	March 27, 2022