|
"Source" mode for editor / Improve Editor
|
|
7
|
1119
|
September 2, 2019
|
|
Two Factor Authentication (2FA) - OTP
|
|
4
|
2037
|
May 14, 2024
|
|
Automatically link knowledge base answers to fitting tickets
|
|
7
|
518
|
April 11, 2025
|
|
Time based Ticket generation
|
|
11
|
1660
|
September 12, 2023
|
|
Format as code block
|
|
4
|
3430
|
August 3, 2020
|
|
Format as code in answer (monospaced font and no formating)
|
|
12
|
703
|
January 7, 2026
|
|
3CX Integration
|
|
5
|
2111
|
December 1, 2025
|
|
Relative time and date for "Pending till" in Macros
|
|
15
|
3003
|
February 1, 2020
|
|
Multiple email addresses for a user
|
|
5
|
1891
|
March 5, 2022
|
|
Recurring and planed tickets / Create new tickets via Scheduler
|
|
5
|
1124
|
November 25, 2025
|
|
Improve Search (filter by customer, group, owner, status...)
|
|
6
|
401
|
November 3, 2025
|
|
Reply to notes within a ticket
|
|
9
|
180
|
June 3, 2025
|
|
Multiple customers per ticket
|
|
5
|
1287
|
March 25, 2024
|
|
Add BCC field for ticket answers
|
|
1
|
254
|
March 17, 2025
|
|
Add trigger condition for attachments
|
|
5
|
984
|
October 26, 2019
|
|
'Close tab' default behaviour for Update action
|
|
18
|
2505
|
October 4, 2019
|
|
Responsive Design
|
|
7
|
2082
|
August 13, 2019
|
|
SAML, OIDC, Third-Party-Authentication
|
|
43
|
7832
|
January 31, 2022
|
|
Objects visibility based on other objects state
|
|
9
|
1847
|
August 4, 2023
|
|
Support for choosing between text/plain and HTML emails
|
|
23
|
4118
|
August 9, 2024
|
|
Customer group permissions
|
|
7
|
2319
|
October 15, 2019
|
|
Being Able to unsubscribe other users
|
|
3
|
820
|
May 21, 2022
|
|
Optimize preview and download for screenshots
|
|
4
|
977
|
January 29, 2023
|
|
Merge or delete users
|
|
10
|
2369
|
November 18, 2021
|
|
Multi-Selection fields
|
|
6
|
748
|
June 23, 2020
|
|
Outgoing webhook for new/changed tickets
|
|
6
|
3471
|
September 15, 2023
|
|
Knowledge base Rights Management
|
|
24
|
1233
|
January 29, 2021
|
|
Overview quick search
|
|
12
|
809
|
March 15, 2024
|
|
Open detail page for ticket with ticket number via url
|
|
9
|
1902
|
September 22, 2022
|
|
Support of OpenSearch
|
|
5
|
1397
|
July 28, 2023
|