Automatically link knowledge base answers to fitting tickets
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|
6
|
425
|
February 21, 2024
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Shared Organisation for special User
|
|
8
|
1076
|
May 22, 2019
|
3CX Integration
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4
|
2009
|
September 12, 2023
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Time based Ticket generation
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11
|
1489
|
September 12, 2023
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Multiple email addresses for a user
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|
5
|
1795
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March 5, 2022
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Objects visibility based on other objects state
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9
|
1789
|
August 4, 2023
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Responsive Design
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|
7
|
2077
|
August 13, 2019
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Email Notification channel must implement OAuth authentication
|
|
5
|
567
|
November 21, 2024
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'Close tab' default behaviour for Update action
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|
18
|
2445
|
October 4, 2019
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SAML, OIDC, Third-Party-Authentication
|
|
43
|
7567
|
January 31, 2022
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Support for choosing between text/plain and HTML emails
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|
23
|
3895
|
August 9, 2024
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Customer group permissions
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|
7
|
2305
|
October 15, 2019
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Format as code block
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|
4
|
3098
|
August 3, 2020
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Add trigger condition for attachments
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5
|
943
|
October 26, 2019
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Format as code in answer (monospaced font and no formating)
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|
6
|
541
|
August 30, 2024
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Being Able to unsubscribe other users
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|
3
|
787
|
May 21, 2022
|
Knowledge base Rights Management
|
|
24
|
1197
|
January 29, 2021
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Open detail page for ticket with ticket number via url
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|
9
|
1754
|
September 22, 2022
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Optimize preview and download for screenshots
|
|
4
|
925
|
January 29, 2023
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Outgoing webhook for new/changed tickets
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|
6
|
3412
|
September 15, 2023
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Multi-Selection fields
|
|
6
|
736
|
June 23, 2020
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Schedule an email to send
|
|
12
|
456
|
July 5, 2024
|
Overview quick search
|
|
12
|
713
|
March 15, 2024
|
Ask for time on ticket creation (time accounting)
|
|
1
|
774
|
August 9, 2020
|
Merge or delete users
|
|
10
|
2173
|
November 18, 2021
|
User-friendliness & usability analysis and suggestions
|
|
18
|
1892
|
May 9, 2018
|
Process tickets
|
|
6
|
1524
|
March 27, 2023
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Remember pending date
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|
2
|
246
|
October 11, 2023
|
Ticket - Email-Reply handling
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|
11
|
2587
|
September 12, 2023
|
Add information bubble to Tab and overview on Hower
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|
13
|
993
|
January 11, 2019
|