|
Relative time and date for "Pending till" in Macros
|
|
15
|
2058
|
February 1, 2020
|
|
Highlight updates and new tickets on overviews
|
|
7
|
904
|
January 20, 2020
|
|
Any news about a knowledgebase?
|
|
30
|
3862
|
January 31, 2022
|
|
Ask for time on ticket creation (time accounting)
|
|
1
|
550
|
August 9, 2020
|
|
Overviews: Group by tag
|
|
11
|
430
|
January 3, 2022
|
|
@name notification
|
|
3
|
989
|
January 5, 2020
|
|
Mouseover ticket title to show ticket summary
|
|
4
|
294
|
March 28, 2023
|
|
Zammad mobile optimization
|
|
6
|
795
|
June 21, 2021
|
|
3CX Integration
|
|
3
|
1445
|
June 3, 2018
|
|
Able to Send Survey after Closed the ticket
|
|
3
|
1487
|
March 8, 2020
|
|
Optimize preview and download for screenshots
|
|
4
|
381
|
January 29, 2023
|
|
Outgoing webhook for new/changed tickets
|
|
5
|
2712
|
August 3, 2019
|
|
Text modules with placeholders that the agent has to fill
|
|
4
|
583
|
March 22, 2020
|
|
Move article/message to another ticket
|
|
1
|
339
|
January 10, 2022
|
|
Internal Feedback Solution | Feedback Tool in Zammad
|
|
5
|
540
|
March 24, 2023
|
|
Agents must not create new customers
|
|
15
|
1781
|
November 5, 2019
|
|
Open detail page for ticket with ticket number via url
|
|
9
|
704
|
September 22, 2022
|
|
Process tickets
|
|
6
|
685
|
March 27, 2023
|
|
Format text as code
|
|
3
|
660
|
March 27, 2022
|
|
Auto trigger login for a particular method or hide default login
|
|
4
|
844
|
April 20, 2022
|
|
Ticket creation and Knowledgebase
|
|
1
|
491
|
August 1, 2020
|
|
Ticket type, object attributes role based, custom workflow
|
|
2
|
655
|
March 31, 2020
|
|
Add same filter options like on overviews to search result tab
|
|
1
|
334
|
June 5, 2020
|
|
Default Template for new tickets
|
|
4
|
1019
|
April 19, 2018
|
|
User-friendliness & usability analysis and suggestions
|
|
18
|
1487
|
May 9, 2018
|
|
Support for choosing between text/plain and HTML emails
|
|
13
|
2734
|
January 11, 2021
|
|
Kanban view of the tickets
|
|
1
|
832
|
March 23, 2018
|
|
Ticket "auto generate" is missing
|
|
4
|
843
|
April 3, 2018
|
|
More detailed history
|
|
3
|
494
|
October 8, 2018
|
|
Multitab functionality
|
|
7
|
2154
|
December 14, 2019
|