Feature requests

Topic	Replies	Views	Activity
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	7	1110	September 2, 2019
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	4	2034	May 14, 2024
Automatically link knowledge base answers to fitting tickets Feature requests	7	496	April 11, 2025
Format as code block Feature requests	4	3344	August 3, 2020
Relative time and date for "Pending till" in Macros Completed Features	15	2971	February 1, 2020
3CX Integration Interesting for future roadmap integration , thirdparty	4	2053	September 12, 2023
Time based Ticket generation Interesting for future roadmap usability , workflow-improvement	11	1564	September 12, 2023
Multiple email addresses for a user Interesting for future roadmap	5	1867	March 5, 2022
Multiple customers per ticket Feature requests	5	1249	March 25, 2024
Recurring and planed tickets / Create new tickets via Scheduler Feature requests missing-template	3	1005	March 20, 2025
SAML, OIDC, Third-Party-Authentication Feature requests	43	7720	January 31, 2022
'Close tab' default behaviour for Update action Feature requests	18	2466	October 4, 2019
Responsive Design Completed Features done , zammad-60	7	2082	August 13, 2019
Objects visibility based on other objects state Completed Features zammad-50	9	1814	August 4, 2023
Add trigger condition for attachments Feature requests	5	969	October 26, 2019
Format as code in answer (monospaced font and no formating) Feature requests	6	608	August 30, 2024
Improve Search (filter by customer, group, owner, status...) Feature requests	5	366	October 13, 2025
Being Able to unsubscribe other users Feature requests	3	807	May 21, 2022
Customer group permissions No implementation planned	7	2313	October 15, 2019
Reply to notes within a ticket Feature requests	9	152	June 3, 2025
Support for choosing between text/plain and HTML emails Feature requests	23	4048	August 9, 2024
Optimize preview and download for screenshots Feature requests	4	969	January 29, 2023
Merge or delete users Feature requests	10	2319	November 18, 2021
Outgoing webhook for new/changed tickets Completed Features	6	3453	September 15, 2023
Open detail page for ticket with ticket number via url Feature requests	9	1855	September 22, 2022
Knowledge base Rights Management Completed Features	24	1226	January 29, 2021
Multi-Selection fields Feature requests	6	742	June 23, 2020
Add information bubble to Tab and overview on Hower Interesting for future roadmap	13	1001	January 11, 2019
Overview quick search No implementation planned specification-required , cd	12	774	March 15, 2024
Ticket - Email-Reply handling Interesting for future roadmap workflow-improvement , usability	11	2613	September 12, 2023