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Add BCC field for ticket answers
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1
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310
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March 17, 2025
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"Source" mode for editor / Improve Editor
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7
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1145
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September 2, 2019
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Two Factor Authentication (2FA) - OTP
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4
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2052
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May 14, 2024
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Format as code in answer (monospaced font and no formating)
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13
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801
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May 18, 2026
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3CX Integration
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5
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2167
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December 1, 2025
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Automatically link knowledge base answers to fitting tickets
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9
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570
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March 25, 2026
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Time based Ticket generation
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11
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1869
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September 12, 2023
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Multiple email addresses for a user
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5
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1928
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March 5, 2022
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Format as code block
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4
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3581
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August 3, 2020
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Reply to notes within a ticket
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9
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231
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June 3, 2025
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Relative time and date for "Pending till" in Macros
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15
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3153
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February 1, 2020
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Recurring and planed tickets / Create new tickets via Scheduler
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5
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1301
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November 25, 2025
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Multiple customers per ticket
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5
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1422
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March 25, 2024
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Improve Search (filter by customer, group, owner, status...)
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6
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446
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November 3, 2025
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'Close tab' default behaviour for Update action
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18
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2621
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October 4, 2019
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SAML, OIDC, Third-Party-Authentication
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43
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8097
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January 31, 2022
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Add trigger condition for attachments
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5
|
1022
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October 26, 2019
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Responsive Design
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7
|
2100
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August 13, 2019
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Objects visibility based on other objects state
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9
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1879
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August 4, 2023
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Support for choosing between text/plain and HTML emails
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23
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4254
|
August 9, 2024
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Being Able to unsubscribe other users
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3
|
841
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May 21, 2022
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Customer group permissions
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7
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2341
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October 15, 2019
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Improve handling of Microsoft e-mail "reactions" in tickets
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4
|
254
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February 4, 2026
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Optimize preview and download for screenshots
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4
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1009
|
January 29, 2023
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Merge or delete users
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10
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2496
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November 18, 2021
|
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Outgoing webhook for new/changed tickets
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6
|
3529
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September 15, 2023
|
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Multi-Selection fields
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6
|
769
|
June 23, 2020
|
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Overview quick search
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12
|
933
|
March 15, 2024
|
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Knowledge base Rights Management
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24
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1294
|
January 29, 2021
|
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Remember pending date
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2
|
303
|
October 11, 2023
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