Feature requests

Topic	Replies	Views	Activity
"Source" mode for editor / Improve Editor Interesting for future roadmap ip	7	1144	September 2, 2019
Two Factor Authentication (2FA) - OTP Completed Features zammad-61	4	2052	May 14, 2024
3CX Integration Interesting for future roadmap integration , thirdparty	5	2164	December 1, 2025
Add BCC field for ticket answers Feature requests missing-template	1	303	March 17, 2025
Automatically link knowledge base answers to fitting tickets Feature requests	9	568	March 25, 2026
Format as code in answer (monospaced font and no formating) Feature requests	13	794	May 18, 2026
Format as code block Feature requests	4	3567	August 3, 2020
Time based Ticket generation Interesting for future roadmap usability , workflow-improvement	11	1854	September 12, 2023
Multiple email addresses for a user Interesting for future roadmap	5	1926	March 5, 2022
Relative time and date for "Pending till" in Macros Completed Features	15	3150	February 1, 2020
Recurring and planed tickets / Create new tickets via Scheduler No implementation planned missing-template , duplicate	5	1291	November 25, 2025
Improve Search (filter by customer, group, owner, status...) Feature requests	6	442	November 3, 2025
Multiple customers per ticket Feature requests	5	1417	March 25, 2024
Reply to notes within a ticket Feature requests	9	227	June 3, 2025
Add trigger condition for attachments Feature requests	5	1021	October 26, 2019
SAML, OIDC, Third-Party-Authentication Feature requests	43	8077	January 31, 2022
Responsive Design Completed Features done , zammad-60	7	2100	August 13, 2019
Objects visibility based on other objects state Completed Features zammad-50	9	1879	August 4, 2023
'Close tab' default behaviour for Update action Feature requests	18	2619	October 4, 2019
Being Able to unsubscribe other users Feature requests	3	841	May 21, 2022
Support for choosing between text/plain and HTML emails Feature requests	23	4246	August 9, 2024
Customer group permissions No implementation planned	7	2341	October 15, 2019
Merge or delete users Feature requests	10	2489	November 18, 2021
Improve handling of Microsoft e-mail "reactions" in tickets Interesting for future roadmap usability	4	251	February 4, 2026
Optimize preview and download for screenshots Feature requests	4	1007	January 29, 2023
Outgoing webhook for new/changed tickets Completed Features	6	3528	September 15, 2023
Overview quick search No implementation planned specification-required , cd	12	925	March 15, 2024
Knowledge base Rights Management Completed Features	24	1294	January 29, 2021
Multi-Selection fields Feature requests	6	768	June 23, 2020
Ticket - Email-Reply handling Interesting for future roadmap workflow-improvement , usability	11	2676	September 12, 2023