|
New AI agent type: automatic reply based on a knowledge source (FAQ)
|
|
0
|
11
|
July 16, 2026
|
|
Delayed::Job queue continuously increasing, incoming emails delayed ~1 hour, ActiveRecord::ConnectionTimeoutError (Zammad 7.0.1)
|
|
7
|
51
|
July 16, 2026
|
|
Folder Structure to Better Organize Workflows
|
|
2
|
75
|
July 16, 2026
|
|
Missing database seeding/migration on CentOS Stream 9
|
|
2
|
22
|
July 15, 2026
|
|
Verification of email for new customer sometimes fails
|
|
3
|
12
|
July 15, 2026
|
|
See the ticket status and title in the checklist
|
|
4
|
43
|
July 15, 2026
|
|
Allow using federated credential for Microsoft Graph authentication
|
|
0
|
9
|
July 14, 2026
|
|
Intermittent IMAP fetching with Gmail on package installation - manual Channel.fetch always works
|
|
0
|
18
|
July 13, 2026
|
|
Ability to cancel outgoing mail (delay outgoing emails by 10s offer cancel button) for accidental e-mail sent out
|
|
3
|
96
|
July 13, 2026
|
|
API: How to Create an Email with a Draft Status (i.e. not send yet)
|
|
2
|
40
|
July 12, 2026
|
|
Add a "Clear All Notifications" button
|
|
3
|
72
|
July 10, 2026
|
|
Improve handling of Microsoft e-mail "reactions" in tickets
|
|
6
|
287
|
July 10, 2026
|
|
AI Ticket Summary Custom Prompt
|
|
2
|
31
|
July 8, 2026
|
|
Condions for macros/ core workflows that can hide macros
|
|
2
|
44
|
July 8, 2026
|
|
Explicit right for searching in groups
|
|
6
|
59
|
July 8, 2026
|
|
pt-BR translation completed for Zammad UI — a few items need reviewer input
|
|
2
|
34
|
July 7, 2026
|
|
Unable to update from 7.0.2 to 7.0.3 on Ubuntu 24.04
|
|
3
|
47
|
July 14, 2026
|
|
Ability to control which pages the chat widget appears on
|
|
0
|
13
|
July 7, 2026
|
|
Automatic assignment of incoming chats to available SAV agents
|
|
0
|
16
|
July 6, 2026
|
|
Extension of the Ticket Text Extractor Feature
|
|
0
|
16
|
July 6, 2026
|
|
`sudo zammad run rake assets:precompile` broke with upgrade to Zammad 7.1.1-1782984583.bf8c7c4.ubuntu22
|
|
1
|
47
|
July 4, 2026
|
|
Importing Old Email Conversations
|
|
3
|
33
|
July 4, 2026
|
|
Zammad authentication via SAML with Shibboleth IdP 5
|
|
0
|
32
|
July 3, 2026
|
|
Trigger for reopen ticket
|
|
1
|
29
|
July 3, 2026
|
|
Make automatic URL messages clickable in live chat (agent view)
|
|
2
|
38
|
July 3, 2026
|
|
Avoid changing ticket to open state on a new response from client
|
|
3
|
589
|
July 3, 2026
|
|
Gmail 2 zammad extension
|
|
2
|
43
|
July 3, 2026
|
|
Elastic search always out of sync and no schedule
|
|
6
|
45
|
July 2, 2026
|
|
Access ticket hook by variable
|
|
2
|
25
|
July 2, 2026
|
|
Title: Duplicate tickets created in same group when email is sent to multiple group addresses in TO field
|
|
0
|
26
|
July 2, 2026
|