Zammad - Community

Topic	Replies	Views	Activity
🔒 Security Release: Zammad 7.2.3 Announcements Maintaining the security of your Zammad instance is an ongoing process, and this latest update brings another round of security fixes and improvements. To ensure your system benefits from the latest updates, we recommen…	0	39	November 11, 2026
AI Knowledge Base assistant is configurable for each Group Feature requests	0	3	November 14, 2026
Automatically assign the current user as the customer when creating internal tickets Technical assistance	1	2	November 14, 2026
Migration `report_templates_referring_to_unreadable_settings.rb` fails during upgrade from 7.2.2-0000 to 7.2.3-0001 Technical assistance	1	8	November 13, 2026
Let agents share tickets easily inside Zammad without copy pasting links or using mentions Feature requests	3	71	November 12, 2026
AI Agent > Duplicate detection 2.0 to handle the (AI) flood of mails/tickets Feature requests	0	11	November 12, 2026
Self-Service Areas in the Customer Portal, built on top of the Knowledge Base Feature requests	1	32	November 12, 2026
Split tickets are not automatically linked as related tickets Technical assistance	2	25	November 12, 2026
AI Ticket Summary Custom Prompt Feature requests missing-template	3	73	November 12, 2026
Remove banner complaining about wrong FQDN Technical assistance	7	17	November 12, 2026
Add tags_count attribute and/or tag-existence filter for Tickets (allow filtering by "no tags" in Overviews, Triggers, Automations, and Core Workflows) Feature requests	4	82	November 12, 2026
Simple debug mode for Core Workflows Feature requests missing-template	1	14	November 11, 2026
Zammad on ubuntu - ssl problem and port change Technical assistance	5	59	November 11, 2026
Improve Search (filter by customer, group, owner, status...) Feature requests	8	525	November 11, 2026
I made a mobile app for iOS devices Lobby	5	48	November 11, 2026
Bridging Zammad and Teams? Lobby	3	55	November 11, 2026
Mobile theme light mode Feature requests	5	421	November 10, 2026
Native mobile apps Feature requests	63	18030	November 10, 2026
Add checklists to tickets via triggers Feature requests zammad-73	12	855	November 10, 2026
Improve filtering and scoping options for roles, groups, templates and tags in admin interface Feature requests	1	52	November 10, 2026
Reply all for all mails with someone in CC Feature requests	4	207	November 9, 2026
Allow for oAuth Application Permissions for Microsoft 365 Graph Email Feature requests	1	270	November 9, 2026
Improve checklist visibility - automatically change sidebar tab Feature requests	1	48	November 6, 2026
Webhook selection shows full endpoint URL (incl. secrets) – show host only Feature requests missing-template	0	16	November 5, 2026
Option to Hide Users Without Email Addresses from Customer and Recipient Selection Feature requests missing-template	0	20	November 5, 2026
Open-source MCP server for Zammad (Claude and other AI agents): feedback welcome Lobby	0	22	November 5, 2026
RPM installation errors due to enforcing Redis startup and checking database existence Technical assistance	5	45	November 5, 2026
Max. amout of overviews? Lobby	1	21	November 4, 2026
Ticket preview feature No implementation planned duplicate	1	26	November 4, 2026
Extend the search result list with a column showing the "Status" Feature requests	3	20	November 4, 2026

🔒 Security Release: Zammad 7.2.3

Maintaining the security of your Zammad instance is an ongoing process, and this latest update brings another round of security fixes and improvements. To ensure your system benefits from the latest updates, we recommen…