Zammad - Community

Topic	Replies	Views	Activity
Zammad 7.2 is here! 🚀 Announcements Dear community, It’s time to hit the update button! :play_button: At the heart of Zammad 7.2 is the new tamper-proof Admin Audit Log, making administrative changes easy to trace and review. You’ll also find stronger p…	1	161	September 26, 2026
Take care: Local Privilege Escalation (CVE-2026-102490) is reported as being actively exploited Lobby security	2	22	October 1, 2026
Keyboard Shortcut: Take Ticket Feature requests	0	4	October 1, 2026
geoIP blocking tickets from private IPs Technical assistance	4	17	October 1, 2026
Customer ticket subscriptions: follow a ticket, and let a manager subscribe the colleagues involved Feature requests	2	12	September 30, 2026
Only "new" ticket status can be selected Technical assistance	1	9	September 30, 2026
Items set to "hide" in core workflow showing up when new ticket created Technical assistance	0	6	September 30, 2026
One-click spam blocking for Zammad: block senders with a macro Lobby	0	15	September 29, 2026
Memory usage keeps increasing and eventually crashes the server Technical assistance	23	266	September 29, 2026
Do not create tickets for certain email senders (exclusion list) is it possible? Technical assistance	4	38	September 29, 2026
Ticket-driven appointment scheduling with external scheduling providers (Calnode first) Feature requests	0	16	September 27, 2026
Notification SMTP channel does not automatically recover after transient Net::OpenTimeout Technical assistance	4	27	September 26, 2026
Time accounting export: link entries to the specific article/action Feature requests	0	13	September 24, 2026
Add a "Clear All Notifications" button Completed Features zammad-72 , done	7	191	September 23, 2026
Zammad 7.1.3 Docker - SLA attached but escalation timestamps are never generated Technical assistance	1	45	September 23, 2026
Experience of paid support options? Lobby	1	62	September 23, 2026
PGP key update for existing keys Feature requests missing-template	2	24	September 22, 2026
Feature Request: Reusable PDF Attachments for Outgoing Emails Completed Features	3	42	September 21, 2026
Private Tickets No implementation planned	4	91	September 21, 2026
Increase the number of entries in the RSS feed for Knowledge Base Answers Feature requests	0	20	September 18, 2026
Setting the outgoing channel for Microsoft shared mailbox Technical assistance	2	39	September 17, 2026
Email Spam and the Form Channel Technical assistance	3	64	September 17, 2026
Group permissions: Access to tickets with a specific tag Feature requests	3	191	September 16, 2026
Add Postmaster filter support for custom email headers (specifically Gmail's X-Gm-Spam and X-Gm-Phishy) Feature requests	2	33	September 15, 2026
Integration with BirdyChat (now Balsio) Feature requests	0	38	September 15, 2026
Signature when Forward a mail Feature requests	5	89	September 14, 2026
Deleting a Group Technical assistance missing-template	2	79	September 14, 2026
Zeportic: New reporting tool for Zammad Development	0	56	September 11, 2026
SLAs broken? Escalations outside of business hours and after first response met Technical assistance	5	82	September 11, 2026
30+ second delay when customer creates ticket Technical assistance	23	310	September 11, 2026

Zammad 7.2 is here! 🚀

Dear community, It’s time to hit the update button! :play_button: At the heart of Zammad 7.2 is the new tamper-proof Admin Audit Log, making administrative changes easy to trace and review. You’ll also find stronger p…