Zammad - Community

Topic	Replies	Views	Activity
Vote for Zammad in the Open Source Competition 2026 💛 Announcements Dear community, we’re happy to share that a project by IT-Verbund Schleswig-Holstein (ITV.SH) using Zammad has made it into the Community Voting of the Open Source Competition 2026. :raising_hands: The project is alrea…	1	71	September 7, 2026
Feature Request: Reusable PDF Attachments for Outgoing Emails Feature requests	0	6	September 17, 2026
Setting the outgoing channel for Microsoft shared mailbox Technical assistance	2	19	September 17, 2026
Email Spam and the Form Channel Technical assistance	3	31	September 17, 2026
Zammad 7.1.3 Docker - SLA attached but escalation timestamps are never generated Technical assistance	0	17	September 16, 2026
Group permissions: Access to tickets with a specific tag Feature requests	3	181	September 16, 2026
Private Tickets No implementation planned	3	55	September 16, 2026
Add Postmaster filter support for custom email headers (specifically Gmail's X-Gm-Spam and X-Gm-Phishy) Feature requests	2	23	September 15, 2026
Integration with BirdyChat (now Balsio) Feature requests	0	26	September 15, 2026
Signature when Forward a mail Feature requests	5	65	September 14, 2026
Deleting a Group Technical assistance missing-template	2	68	September 14, 2026
Zeportic: New reporting tool for Zammad Development	0	43	September 11, 2026
SLAs broken? Escalations outside of business hours and after first response met Technical assistance	5	67	September 11, 2026
30+ second delay when customer creates ticket Technical assistance	23	289	September 11, 2026
Option to set up multiple email domains per organization Feature requests	3	58	September 11, 2026
Customize system notifications/e-mail templates in a docker compose setup Technical assistance missing-template	5	67	September 17, 2026
Time accounting mandatory Feature requests	3	398	September 9, 2026
Allow exporting Time Accounting reports for a custom date range, not just month-by-month Feature requests	0	21	September 9, 2026
Tree Multiselect fields are `NULL` initially, preventing matching in e.g. Overviews Technical assistance	5	59	September 8, 2026
Allow multiple customers to be assigned to a ticket Feature requests	41	5097	September 8, 2026
Memory usage keeps increasing and eventually crashes the server Technical assistance	20	182	September 7, 2026
Issues with elasticsearch after upgrading from 7 to 9 Technical assistance	9	419	September 7, 2026
Possible to format other variables than date/time? Technical assistance	2	37	September 5, 2026
Add BCC field for ticket answers Feature requests missing-template	9	445	September 5, 2026
Per-agent, per-status default values for "Pending till" date and time Feature requests	1	56	September 4, 2026
Custom forms (progressive web app) Feature requests	1	61	September 3, 2026
Being Able to unsubscribe other users Completed Features zammad-64	4	873	September 3, 2026
Multiple customers per ticket No implementation planned duplicate	6	1530	September 3, 2026
Knowledge Base: Allow restricting “?” KB article search by group Feature requests	2	45	September 3, 2026
get permission_ids for role creation over rest api Technical assistance missing-template	0	21	September 3, 2026

Vote for Zammad in the Open Source Competition 2026 💛

Dear community, we’re happy to share that a project by IT-Verbund Schleswig-Holstein (ITV.SH) using Zammad has made it into the Community Voting of the Open Source Competition 2026. :raising_hands: The project is alrea…