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Audit Log / Change History for Knowledge Base Articles
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1
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60
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September 1, 2026
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Answer history feature
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1
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35
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September 1, 2026
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Pending default time change from 8:00
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1
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49
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September 1, 2026
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Per-agent, per-status default values for "Pending till" date and time
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0
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21
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September 1, 2026
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Tree Multiselect fields are `NULL` initially, preventing matching in e.g. Overviews
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3
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13
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September 1, 2026
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Overview - Team open Tickets - add a total # of tickets to the headline
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3
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17
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September 1, 2026
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Reply drafts should inherit the visibility (internal/public) of the article being replied to
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0
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11
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September 1, 2026
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Problem with {article.body....} variable
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16
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73
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September 1, 2026
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Memory usage keeps increasing and eventually crashes the server
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10
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66
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August 31, 2026
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External agents / permissions to view only assigned tickets
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5
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618
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August 31, 2026
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New attributes added does not appear in the designer in Web Form
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5
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62
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August 31, 2026
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SMS and Auto-reply
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0
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20
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August 30, 2026
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Scrollable result list for long tree selects
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1
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20
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August 28, 2026
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Show the full tree path in (multi) tree select fields
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1
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17
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August 28, 2026
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Custom forms (progressive web app)
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0
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28
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August 28, 2026
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System/error logs in the admin interface
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0
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19
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August 28, 2026
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Better filters in the admin user overview
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0
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18
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August 28, 2026
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Option to hide the dashboard completely and start on the overviews
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0
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28
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August 28, 2026
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Get rid of First Steps on Dashboard
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8
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491
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August 28, 2026
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Disable activity stream / configurable in role settings
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3
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648
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August 28, 2026
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Language / Region in Text Modules
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4
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580
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August 28, 2026
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Add option "send to role" in email action
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7
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370
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August 28, 2026
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Archive flag for tickets
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0
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13
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August 28, 2026
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Configurable update-time SLA semantics
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0
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10
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August 28, 2026
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Add checklists to tickets via triggers
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11
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789
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August 28, 2026
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Extension of the authorization concept for subscribers without group rights and explicit granting of change rights for subscribers from a member of the group
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2
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309
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August 28, 2026
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Article create permission per role
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0
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11
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August 28, 2026
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Define role sets
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0
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13
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August 28, 2026
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Past/future restrictions on date fields
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0
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11
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August 28, 2026
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Read-only object attributes (object manager and Core Workflow)
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0
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14
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August 28, 2026
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