|
Custom forms (progressive web app)
|
|
1
|
32
|
September 3, 2026
|
|
Being Able to unsubscribe other users
|
|
4
|
852
|
September 3, 2026
|
|
Multiple customers per ticket
|
|
6
|
1512
|
September 3, 2026
|
|
Knowledge Base: Allow restricting “?” KB article search by group
|
|
2
|
14
|
September 3, 2026
|
|
get permission_ids for role creation over rest api
|
|
0
|
5
|
September 3, 2026
|
|
Quoting parts of a ticket cumbersome
|
|
0
|
15
|
September 2, 2026
|
|
SLAs broken? Escalations outside of business hours and after first response met
|
|
1
|
22
|
September 2, 2026
|
|
Download all attachments from an artikel
|
|
1
|
17
|
September 2, 2026
|
|
Missing 'was' option in report profiles by group
|
|
0
|
10
|
September 2, 2026
|
|
Set outgoing emails to “internal” by default
|
|
0
|
7
|
September 2, 2026
|
|
Audit Log / Change History for Knowledge Base Articles
|
|
1
|
63
|
September 1, 2026
|
|
Answer history feature
|
|
1
|
38
|
September 1, 2026
|
|
Pending default time change from 8:00
|
|
1
|
52
|
September 1, 2026
|
|
Per-agent, per-status default values for "Pending till" date and time
|
|
0
|
32
|
September 1, 2026
|
|
Tree Multiselect fields are `NULL` initially, preventing matching in e.g. Overviews
|
|
3
|
28
|
September 1, 2026
|
|
Overview - Team open Tickets - add a total # of tickets to the headline
|
|
3
|
21
|
September 1, 2026
|
|
Reply drafts should inherit the visibility (internal/public) of the article being replied to
|
|
0
|
13
|
September 1, 2026
|
|
Problem with {article.body....} variable
|
|
16
|
84
|
September 1, 2026
|
|
Memory usage keeps increasing and eventually crashes the server
|
|
10
|
84
|
August 31, 2026
|
|
External agents / permissions to view only assigned tickets
|
|
5
|
619
|
August 31, 2026
|
|
New attributes added does not appear in the designer in Web Form
|
|
5
|
65
|
August 31, 2026
|
|
SMS and Auto-reply
|
|
0
|
21
|
August 30, 2026
|
|
Scrollable result list for long tree selects
|
|
1
|
22
|
August 28, 2026
|
|
Show the full tree path in (multi) tree select fields
|
|
1
|
17
|
August 28, 2026
|
|
System/error logs in the admin interface
|
|
0
|
20
|
August 28, 2026
|
|
Better filters in the admin user overview
|
|
0
|
19
|
August 28, 2026
|
|
Option to hide the dashboard completely and start on the overviews
|
|
0
|
31
|
August 28, 2026
|
|
Get rid of First Steps on Dashboard
|
|
8
|
491
|
August 28, 2026
|
|
Disable activity stream / configurable in role settings
|
|
3
|
648
|
August 28, 2026
|
|
Language / Region in Text Modules
|
|
4
|
580
|
August 28, 2026
|