Zammad - Community

Topic	Replies	Views	Activity
Vote for Zammad in the Open Source Competition 2026 💛 Announcements Dear community, we’re happy to share that a project by IT-Verbund Schleswig-Holstein (ITV.SH) using Zammad has made it into the Community Voting of the Open Source Competition 2026. :raising_hands: The project is alrea…	1	43	September 7, 2026
SLAs broken? Escalations outside of business hours and after first response met Technical assistance	5	46	September 11, 2026
30+ second delay when customer creates ticket Technical assistance	23	237	September 11, 2026
Option to set up multiple email domains per organization Feature requests	3	32	September 11, 2026
Signature when Forward a mail Feature requests	1	21	September 10, 2026
Customize system notifications/e-mail templates in a docker compose setup Technical assistance missing-template	4	43	September 10, 2026
Time accounting mandatory Feature requests	3	385	September 9, 2026
Allow exporting Time Accounting reports for a custom date range, not just month-by-month Feature requests	0	13	September 9, 2026
Deleting a Group Technical assistance missing-template	1	38	September 8, 2026
Tree Multiselect fields are `NULL` initially, preventing matching in e.g. Overviews Technical assistance	5	52	September 8, 2026
Allow multiple customers to be assigned to a ticket Feature requests	41	5056	September 8, 2026
Memory usage keeps increasing and eventually crashes the server Technical assistance	20	160	September 7, 2026
Issues with elasticsearch after upgrading from 7 to 9 Technical assistance	9	401	September 7, 2026
Possible to format other variables than date/time? Technical assistance	1	27	September 5, 2026
Add BCC field for ticket answers Feature requests missing-template	9	432	September 5, 2026
Per-agent, per-status default values for "Pending till" date and time Feature requests	1	49	September 4, 2026
Custom forms (progressive web app) Feature requests	1	49	September 3, 2026
Being Able to unsubscribe other users Completed Features zammad-64	4	865	September 3, 2026
Multiple customers per ticket No implementation planned duplicate	6	1521	September 3, 2026
Knowledge Base: Allow restricting “?” KB article search by group Feature requests	2	35	September 3, 2026
get permission_ids for role creation over rest api Technical assistance missing-template	0	12	September 3, 2026
Quoting parts of a ticket cumbersome Feature requests	0	24	September 2, 2026
Download all attachments from an artikel Technical assistance missing-template	1	25	September 2, 2026
Missing 'was' option in report profiles by group Feature requests missing-template	0	16	September 2, 2026
Set outgoing emails to “internal” by default Feature requests missing-template	0	14	September 2, 2026
Audit Log / Change History for Knowledge Base Articles Feature requests	1	68	September 1, 2026
Answer history feature No implementation planned duplicate	1	44	September 1, 2026
Pending default time change from 8:00 No implementation planned	1	55	September 1, 2026
Overview - Team open Tickets - add a total # of tickets to the headline Completed Features	3	29	September 1, 2026
Reply drafts should inherit the visibility (internal/public) of the article being replied to Feature requests	0	17	September 1, 2026

Vote for Zammad in the Open Source Competition 2026 💛

Dear community, we’re happy to share that a project by IT-Verbund Schleswig-Holstein (ITV.SH) using Zammad has made it into the Community Voting of the Open Source Competition 2026. :raising_hands: The project is alrea…