Zammad - Community

Topic	Replies	Views	Activity
Zammad 7.2 is here! 🚀 Announcements Dear community, It’s time to hit the update button! :play_button: At the heart of Zammad 7.2 is the new tamper-proof Admin Audit Log, making administrative changes easy to trace and review. You’ll also find stronger p…	1	28	September 23, 2026
Memory usage keeps increasing and eventually crashes the server Technical assistance	21	206	September 23, 2026
Add a "Clear All Notifications" button Completed Features zammad-72 , done	7	178	September 23, 2026
Zammad 7.1.3 Docker - SLA attached but escalation timestamps are never generated Technical assistance	1	31	September 23, 2026
Experience of paid support options? Lobby	1	22	September 23, 2026
PGP key update for existing keys Feature requests missing-template	2	17	September 22, 2026
Feature Request: Reusable PDF Attachments for Outgoing Emails Completed Features	3	37	September 21, 2026
Private Tickets No implementation planned	4	80	September 21, 2026
Increase the number of entries in the RSS feed for Knowledge Base Answers Feature requests	0	15	September 18, 2026
Setting the outgoing channel for Microsoft shared mailbox Technical assistance	2	32	September 17, 2026
Email Spam and the Form Channel Technical assistance	3	54	September 17, 2026
Group permissions: Access to tickets with a specific tag Feature requests	3	186	September 16, 2026
Add Postmaster filter support for custom email headers (specifically Gmail's X-Gm-Spam and X-Gm-Phishy) Feature requests	2	31	September 15, 2026
Integration with BirdyChat (now Balsio) Feature requests	0	33	September 15, 2026
Signature when Forward a mail Feature requests	5	79	September 14, 2026
Deleting a Group Technical assistance missing-template	2	74	September 14, 2026
Zeportic: New reporting tool for Zammad Development	0	51	September 11, 2026
SLAs broken? Escalations outside of business hours and after first response met Technical assistance	5	77	September 11, 2026
30+ second delay when customer creates ticket Technical assistance	23	307	September 11, 2026
Option to set up multiple email domains per organization Feature requests	3	62	September 11, 2026
Customize system notifications/e-mail templates in a docker compose setup Technical assistance missing-template	5	71	September 17, 2026
Time accounting mandatory Feature requests	3	404	September 9, 2026
Allow exporting Time Accounting reports for a custom date range, not just month-by-month Feature requests	0	24	September 9, 2026
Tree Multiselect fields are `NULL` initially, preventing matching in e.g. Overviews Technical assistance	5	64	September 8, 2026
Allow multiple customers to be assigned to a ticket Feature requests	41	5131	September 8, 2026
Vote for Zammad in the Open Source Competition 2026 💛 Announcements	1	81	September 7, 2026
Issues with elasticsearch after upgrading from 7 to 9 Technical assistance	9	436	September 7, 2026
Possible to format other variables than date/time? Technical assistance	2	41	September 5, 2026
Add BCC field for ticket answers Feature requests missing-template	9	452	September 5, 2026
Per-agent, per-status default values for "Pending till" date and time Feature requests	1	60	September 4, 2026

Zammad 7.2 is here! 🚀

Dear community, It’s time to hit the update button! :play_button: At the heart of Zammad 7.2 is the new tamper-proof Admin Audit Log, making administrative changes easy to trace and review. You’ll also find stronger p…