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Memory usage keeps increasing and eventually crashes the server
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17
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121
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September 7, 2026
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Possible to format other variables than date/time?
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1
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14
|
September 5, 2026
|
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Add BCC field for ticket answers
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9
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420
|
September 5, 2026
|
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Per-agent, per-status default values for "Pending till" date and time
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1
|
40
|
September 4, 2026
|
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Option to set up multiple email domains per organization
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0
|
13
|
September 4, 2026
|
|
Custom forms (progressive web app)
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1
|
42
|
September 3, 2026
|
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Being Able to unsubscribe other users
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4
|
859
|
September 3, 2026
|
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Multiple customers per ticket
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6
|
1516
|
September 3, 2026
|
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Knowledge Base: Allow restricting “?” KB article search by group
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2
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25
|
September 3, 2026
|
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get permission_ids for role creation over rest api
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0
|
8
|
September 3, 2026
|
|
Quoting parts of a ticket cumbersome
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0
|
20
|
September 2, 2026
|
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SLAs broken? Escalations outside of business hours and after first response met
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1
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26
|
September 2, 2026
|
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Download all attachments from an artikel
|
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1
|
20
|
September 2, 2026
|
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Missing 'was' option in report profiles by group
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0
|
13
|
September 2, 2026
|
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Set outgoing emails to “internal” by default
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0
|
11
|
September 2, 2026
|
|
Audit Log / Change History for Knowledge Base Articles
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|
1
|
64
|
September 1, 2026
|
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Answer history feature
|
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1
|
39
|
September 1, 2026
|
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Pending default time change from 8:00
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1
|
53
|
September 1, 2026
|
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Tree Multiselect fields are `NULL` initially, preventing matching in e.g. Overviews
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3
|
30
|
September 1, 2026
|
|
Overview - Team open Tickets - add a total # of tickets to the headline
|
|
3
|
24
|
September 1, 2026
|
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Reply drafts should inherit the visibility (internal/public) of the article being replied to
|
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0
|
16
|
September 1, 2026
|
|
Problem with {article.body....} variable
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|
16
|
87
|
September 1, 2026
|
|
External agents / permissions to view only assigned tickets
|
|
5
|
624
|
August 31, 2026
|
|
New attributes added does not appear in the designer in Web Form
|
|
5
|
67
|
August 31, 2026
|
|
SMS and Auto-reply
|
|
0
|
21
|
August 30, 2026
|
|
Scrollable result list for long tree selects
|
|
1
|
22
|
August 28, 2026
|
|
Show the full tree path in (multi) tree select fields
|
|
1
|
18
|
August 28, 2026
|
|
System/error logs in the admin interface
|
|
0
|
22
|
August 28, 2026
|
|
Better filters in the admin user overview
|
|
0
|
19
|
August 28, 2026
|
|
Option to hide the dashboard completely and start on the overviews
|
|
0
|
32
|
August 28, 2026
|