Zammad - Community

Topic	Replies	Views	Activity
Zammad 7.2 is here! 🚀 Announcements Dear community, It’s time to hit the update button! :play_button: At the heart of Zammad 7.2 is the new tamper-proof Admin Audit Log, making administrative changes easy to trace and review. You’ll also find stronger p…	1	137	September 26, 2026
Memory usage keeps increasing and eventually crashes the server Technical assistance	22	246	September 28, 2026
Do not create tickets for certain email senders (exclusion list) is it possible? Technical assistance	3	18	September 28, 2026
Ticket-driven appointment scheduling with external scheduling providers (Calnode first) Feature requests	0	13	September 27, 2026
Notification SMTP channel does not automatically recover after transient Net::OpenTimeout Technical assistance	4	21	September 26, 2026
Time accounting export: link entries to the specific article/action Feature requests	0	10	September 24, 2026
Add a "Clear All Notifications" button Completed Features zammad-72 , done	7	189	September 23, 2026
Zammad 7.1.3 Docker - SLA attached but escalation timestamps are never generated Technical assistance	1	43	September 23, 2026
Experience of paid support options? Lobby	1	50	September 23, 2026
PGP key update for existing keys Feature requests missing-template	2	24	September 22, 2026
Feature Request: Reusable PDF Attachments for Outgoing Emails Completed Features	3	40	September 21, 2026
Private Tickets No implementation planned	4	88	September 21, 2026
Increase the number of entries in the RSS feed for Knowledge Base Answers Feature requests	0	19	September 18, 2026
Setting the outgoing channel for Microsoft shared mailbox Technical assistance	2	36	September 17, 2026
Email Spam and the Form Channel Technical assistance	3	61	September 17, 2026
Group permissions: Access to tickets with a specific tag Feature requests	3	188	September 16, 2026
Add Postmaster filter support for custom email headers (specifically Gmail's X-Gm-Spam and X-Gm-Phishy) Feature requests	2	33	September 15, 2026
Integration with BirdyChat (now Balsio) Feature requests	0	37	September 15, 2026
Signature when Forward a mail Feature requests	5	87	September 14, 2026
Deleting a Group Technical assistance missing-template	2	78	September 14, 2026
Zeportic: New reporting tool for Zammad Development	0	55	September 11, 2026
SLAs broken? Escalations outside of business hours and after first response met Technical assistance	5	81	September 11, 2026
30+ second delay when customer creates ticket Technical assistance	23	309	September 11, 2026
Option to set up multiple email domains per organization Feature requests	3	66	September 11, 2026
Customize system notifications/e-mail templates in a docker compose setup Technical assistance missing-template	4	75	September 10, 2026
Time accounting mandatory Feature requests	1	404	September 9, 2026
Allow exporting Time Accounting reports for a custom date range, not just month-by-month Feature requests	0	26	September 9, 2026
Tree Multiselect fields are `NULL` initially, preventing matching in e.g. Overviews Technical assistance	5	70	September 8, 2026
Allow multiple customers to be assigned to a ticket Feature requests	39	5149	September 8, 2026
Vote for Zammad in the Open Source Competition 2026 💛 Announcements	0	85	September 7, 2026

Zammad 7.2 is here! 🚀

Dear community, It’s time to hit the update button! :play_button: At the heart of Zammad 7.2 is the new tamper-proof Admin Audit Log, making administrative changes easy to trace and review. You’ll also find stronger p…