Zammad - Community

Topic	Replies	Views	Activity
Vote for Zammad in the Open Source Competition 2026 💛 Announcements Dear community, we’re happy to share that a project by IT-Verbund Schleswig-Holstein (ITV.SH) using Zammad has made it into the Community Voting of the Open Source Competition 2026. :raising_hands: The project is alrea…	1	55	September 7, 2026
Zeportic: New reporting tool for Zammad Development	0	20	September 11, 2026
SLAs broken? Escalations outside of business hours and after first response met Technical assistance	5	54	September 11, 2026
30+ second delay when customer creates ticket Technical assistance	23	267	September 11, 2026
Option to set up multiple email domains per organization Feature requests	3	41	September 11, 2026
Signature when Forward a mail Feature requests	1	28	September 10, 2026
Customize system notifications/e-mail templates in a docker compose setup Technical assistance missing-template	4	50	September 10, 2026
Time accounting mandatory Feature requests	3	393	September 9, 2026
Allow exporting Time Accounting reports for a custom date range, not just month-by-month Feature requests	0	15	September 9, 2026
Deleting a Group Technical assistance missing-template	1	40	September 8, 2026
Tree Multiselect fields are `NULL` initially, preventing matching in e.g. Overviews Technical assistance	5	52	September 8, 2026
Allow multiple customers to be assigned to a ticket Feature requests	41	5062	September 8, 2026
Memory usage keeps increasing and eventually crashes the server Technical assistance	20	166	September 7, 2026
Issues with elasticsearch after upgrading from 7 to 9 Technical assistance	9	403	September 7, 2026
Possible to format other variables than date/time? Technical assistance	2	31	September 5, 2026
Add BCC field for ticket answers Feature requests missing-template	9	437	September 5, 2026
Per-agent, per-status default values for "Pending till" date and time Feature requests	1	50	September 4, 2026
Custom forms (progressive web app) Feature requests	1	50	September 3, 2026
Being Able to unsubscribe other users Completed Features zammad-64	4	866	September 3, 2026
Multiple customers per ticket No implementation planned duplicate	6	1521	September 3, 2026
Knowledge Base: Allow restricting “?” KB article search by group Feature requests	2	35	September 3, 2026
get permission_ids for role creation over rest api Technical assistance missing-template	0	12	September 3, 2026
Quoting parts of a ticket cumbersome Feature requests	0	25	September 2, 2026
Download all attachments from an artikel Technical assistance missing-template	1	25	September 2, 2026
Missing 'was' option in report profiles by group Feature requests missing-template	0	16	September 2, 2026
Set outgoing emails to “internal” by default Feature requests missing-template	0	14	September 2, 2026
Audit Log / Change History for Knowledge Base Articles Feature requests	1	68	September 1, 2026
Answer history feature No implementation planned duplicate	1	45	September 1, 2026
Pending default time change from 8:00 No implementation planned	1	57	September 1, 2026
Overview - Team open Tickets - add a total # of tickets to the headline Completed Features	3	30	September 1, 2026

Vote for Zammad in the Open Source Competition 2026 💛

Dear community, we’re happy to share that a project by IT-Verbund Schleswig-Holstein (ITV.SH) using Zammad has made it into the Community Voting of the Open Source Competition 2026. :raising_hands: The project is alrea…