Zammad - Community

Topic	Replies	Views	Activity
Zammad 7.1 is here! :rocket: Announcements It’s time to hit that update button! :play_button: Zammad 7.1 introduces new tools that turn incoming requests into structured, actionable ticket data. With the AI Text Extractor, AI Ticket Tagger, and new regex-based ex…	1	101	June 17, 2026
Make AI timeout configurable Feature requests	6	128	June 19, 2026
Rich editing in knowledge base Interesting for future roadmap	1	16	June 19, 2026
Workflows help. . . . . . . . . Pliss Technical assistance missing-template	0	7	June 19, 2026
Zammad Update 7.0 > 7.1 via rpm fails + other problems after update Technical assistance	5	45	June 18, 2026
Trigger with parent and all children of tree selection Feature requests	2	30	June 18, 2026
Scheduled replies: write now, send later No implementation planned duplicate	2	20	June 17, 2026
Condions for macros/ core workflows that can hide macros Feature requests missing-template	1	29	June 17, 2026
AI Ticket Merger Feature requests	0	22	June 17, 2026
Rich Text Format not Available Technical assistance	0	12	June 17, 2026
Add group-based visibility for Ticket Templates Feature requests	0	17	June 17, 2026
Migration from Zammad 6.5.0 to 7.0.1 (Ubuntu 20.04 → 24.04) – Elasticsearch Reindex Fails, Ticket Search Broken Technical assistance	6	65	June 16, 2026
Automatic ticket update after selecting an (new) owner Technical assistance	2	18	June 15, 2026
Writing Assistant: Use Internal Notes as Context for Response Generation Feature requests	2	26	June 15, 2026
Zammad webhook is not triggered on every ticket update Technical assistance	1	15	June 15, 2026
Migrate from zammad 6.0 (arm64) to something newer Technical assistance	3	22	June 14, 2026
let customer change organization of a ticket Feature requests	4	42	June 14, 2026
Basic maintenance of a Zammad server Technical assistance	5	81	June 13, 2026
Use application permissions for the Microsoft Graph API Feature requests missing-template	0	24	June 11, 2026
Temporary agent passes (day/week) for occasional coverage needs No implementation planned	7	70	June 11, 2026
Usage Endpoint for Zammad AI On-Premise Feature requests	1	65	June 11, 2026
Desktop View: Desktop View: make the default reply action (reply vs. note) configurable No implementation planned	7	58	June 10, 2026
Configurable default visibility for ticket notes (internal vs. public) Completed Features	2	24	June 10, 2026
Failed emails - RecordNotUnique / RecordInvalid when processing emails from existing users Technical assistance	4	31	June 10, 2026
AI rewrite of subject uses wrong language Technical assistance	4	47	June 10, 2026
Merge Multiple Tickets from Ticket Overview Feature requests	1	38	June 10, 2026
Create two types of internal notes or make them editable Feature requests	1	28	June 9, 2026
Format as code in answer (monospaced font and no formating) Feature requests	14	828	June 9, 2026
Searches should be pinnable on the left sidebar Feature requests	1	28	June 9, 2026
Bulk export of emails Technical assistance	2	71	June 9, 2026

Zammad 7.1 is here! :rocket:

It’s time to hit that update button! :play_button: Zammad 7.1 introduces new tools that turn incoming requests into structured, actionable ticket data. With the AI Text Extractor, AI Ticket Tagger, and new regex-based ex…