Zammad - Community

Topic	Replies	Views	Activity
Vote for Zammad in the Open Source Competition 2026 💛 Announcements Dear community, we’re happy to share that a project by IT-Verbund Schleswig-Holstein (ITV.SH) using Zammad has made it into the Community Voting of the Open Source Competition 2026. :raising_hands: The project is alrea…	1	75	September 7, 2026
Increase the number of entries in the RSS feed for Knowledge Base Answers Feature requests	0	8	September 18, 2026
Feature Request: Reusable PDF Attachments for Outgoing Emails Feature requests	0	11	September 17, 2026
Setting the outgoing channel for Microsoft shared mailbox Technical assistance	2	22	September 17, 2026
Email Spam and the Form Channel Technical assistance	3	40	September 17, 2026
Zammad 7.1.3 Docker - SLA attached but escalation timestamps are never generated Technical assistance	0	20	September 16, 2026
Group permissions: Access to tickets with a specific tag Feature requests	3	182	September 16, 2026
Private Tickets No implementation planned	3	61	September 16, 2026
Add Postmaster filter support for custom email headers (specifically Gmail's X-Gm-Spam and X-Gm-Phishy) Feature requests	2	25	September 15, 2026
Integration with BirdyChat (now Balsio) Feature requests	0	30	September 15, 2026
Signature when Forward a mail Feature requests	5	68	September 14, 2026
Deleting a Group Technical assistance missing-template	2	69	September 14, 2026
Zeportic: New reporting tool for Zammad Development	0	47	September 11, 2026
SLAs broken? Escalations outside of business hours and after first response met Technical assistance	5	71	September 11, 2026
30+ second delay when customer creates ticket Technical assistance	23	301	September 11, 2026
Option to set up multiple email domains per organization Feature requests	3	60	September 11, 2026
Customize system notifications/e-mail templates in a docker compose setup Technical assistance missing-template	5	69	September 17, 2026
Time accounting mandatory Feature requests	3	402	September 9, 2026
Allow exporting Time Accounting reports for a custom date range, not just month-by-month Feature requests	0	22	September 9, 2026
Tree Multiselect fields are `NULL` initially, preventing matching in e.g. Overviews Technical assistance	5	61	September 8, 2026
Allow multiple customers to be assigned to a ticket Feature requests	41	5104	September 8, 2026
Memory usage keeps increasing and eventually crashes the server Technical assistance	20	188	September 7, 2026
Issues with elasticsearch after upgrading from 7 to 9 Technical assistance	9	426	September 7, 2026
Possible to format other variables than date/time? Technical assistance	2	40	September 5, 2026
Add BCC field for ticket answers Feature requests missing-template	9	447	September 5, 2026
Per-agent, per-status default values for "Pending till" date and time Feature requests	1	60	September 4, 2026
Custom forms (progressive web app) Feature requests	1	63	September 3, 2026
Being Able to unsubscribe other users Completed Features zammad-64	4	875	September 3, 2026
Multiple customers per ticket No implementation planned duplicate	6	1532	September 3, 2026
Knowledge Base: Allow restricting “?” KB article search by group Feature requests	2	47	September 3, 2026

Vote for Zammad in the Open Source Competition 2026 💛

Dear community, we’re happy to share that a project by IT-Verbund Schleswig-Holstein (ITV.SH) using Zammad has made it into the Community Voting of the Open Source Competition 2026. :raising_hands: The project is alrea…