Microsoft Teams Integration

I know this has already been raised, but the conversation has been closed so I did not know how to share my interest.

We would really like to see Teams integration similar to the way that you have already implemented it for Slack.


Voting on the first article (give it a heart if you want it) of this thread would be the best way:

We use the heart functionality to determine the need within the community.

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I would love to see the integration of MS Teams aswell. Of couse i did my heart rating! :slight_smile:
I guess i it not that much work because M$ Teams works with webhooks like Slack. The payload ist different. Adressing the right channel is done by link, so i think you need no channel within the web form.

Are there so few people asking for that integration?

Kind regards and sunny greeting,


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So far this functionality hasn’t been requested that much (which is not really a benchmark).
The requests rised with COVID kicking in, proberbly because meany people switched to using it.

Thx 4 your quick respond. Yes, COVID reinforced the whole collobarative tools i guess. From one of my employees who posted a security hole/issue i got to know that you are working on a lot of new stuff (maybe renew aswell ;-)) but in the old times (with OTRS) Martin E. alsways inclueded business paid features. Is it the same with Zammad? If yes, how can i get an price indication on M$ Teams integration?
I contacted Martin via Xing aswell so he has my new business contact. May be this is a way the implment it somewhat fast?! :wink:

Sunny greetings,


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Hey Maurice,

sorry for the delay on my end.
As far as I’m aware there wasn’t any estimation on M$ Teams integration as of this moment.
So technically, before putting a price tag on, we’d have to go through a requirenment form.

If you’re interested in that, please drop a mail to sales [at] zammad [dot] com - we’ll handle your request accordingly then. :slight_smile:

Best regards

I’ve integrated some other things with Microsoft Teams for notifications, and am happy to collaborate with someone on the JSON template that has more Ruby chops than I do in order to get the integration working.

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