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Make templates also available in an existing ticket
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9
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60
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June 29, 2026
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Scheduled replies: write now, send later
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2
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26
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June 17, 2026
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Temporary agent passes (day/week) for occasional coverage needs
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7
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72
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June 11, 2026
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Desktop View: Desktop View: make the default reply action (reply vs. note) configurable
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7
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67
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June 10, 2026
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'Email - full quote' should be a global setting
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8
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69
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April 23, 2026
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Turn around recent tickets opened bar
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1
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19
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April 22, 2026
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PDF preview or open in a new tab
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5
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60
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March 27, 2026
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Allow for changing ticket actions order to newest on top
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3
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40
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March 20, 2026
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Improve Anti-Spam Prevention by "Systemic Macro" and automatic postmaster filtering
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1
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47
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February 4, 2026
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Preventing multiple imports of the same message
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7
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93
|
December 16, 2025
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Add CC Field Support for Customer Users
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2
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93
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December 8, 2025
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Scheduled Tasks
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2
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43
|
November 25, 2025
|
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Recurring and planed tickets / Create new tickets via Scheduler
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5
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1326
|
November 25, 2025
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Permission control for ticket history
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2
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41
|
October 15, 2025
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Collapsable lists in overviews
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4
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237
|
July 28, 2025
|
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Display Tickets with Open Checklist Items
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3
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50
|
May 16, 2025
|
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Calendar Issue with Task Triggers
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3
|
106
|
May 16, 2024
|
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Mark tickets that are pinned as tabs
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3
|
438
|
April 23, 2024
|
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Closing Zammad ticket tabs via middle mouse button?
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2
|
428
|
April 23, 2024
|
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LDAP / Active Directory: Additional field mappings
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6
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1522
|
April 23, 2024
|
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Prevent third party authentication from creating new users
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3
|
603
|
April 23, 2024
|
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Enable mapping of LDAP attributes to multiple user fields
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2
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524
|
April 23, 2024
|
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Pause LDAP Sync
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2
|
661
|
April 23, 2024
|
|
LDAP Sync Rate/Base DN - UI Options
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5
|
1017
|
April 23, 2024
|
|
Field "LDAP GROUP" in LDAP Integration is too small
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2
|
434
|
April 23, 2024
|
|
Pull Avatars from LDAP - reqest
|
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2
|
380
|
April 23, 2024
|
|
Custom workflow
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2
|
357
|
April 23, 2024
|
|
Add Mastodon Integration
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2
|
518
|
April 23, 2024
|
|
Core Workflows - Agent - Only show completed fields
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3
|
743
|
April 23, 2024
|
|
A more "web"-based workflow
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4
|
485
|
April 23, 2024
|