Integration of Microsoft Teams


will it be possible to link Zammad to Microsoft Teams in the future?


This is something our team could use.

We have tried to use the slack webhook integration to post to microsoft teams channels, but the payload is not compatible with Teams.

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This could elevate Zammad to the next level. Any hope? @MrGeneration @thorsteneckel

I have no idea what MS Teams is and how an integration would look like. Could you elaborate how an integration would look like?

The exact Slack integration would work for MS Teams. When a new ticket created, closed, etc… zammad should post it on Ms Teams channel.

Has the connector between Zammad/MS-Teams been looked into yet? We are using teams and Zammad and integration will really make life a lot easier.

This is a community feature request with exactly one vote (heart), so no, we haven’t looked at it.

I’d be happy to support this integration. It would help our work flow as we spend all of our day these days within Teams.

I’ll pay for the development if it’s not extortionate. It should be almost the same as Slack as it basically uses webhooks in the same way.

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Hey @JoeLake - welcome to the community! Please contact us via and we can go into details. Looking forward to hear from you.

hello, yes we are waiting for an “Zammad-MS Teams Integration” too!
Good luck!
I hope you can get it :slight_smile:

Hey there,

I’m currently looking around for a good helpdesk system. Since we’re using Microsoft Teams too, I would really appreciate an integration. This would be a great plus for choosing Zammad.

Hey there,

we’re using Microsoft Teams too and we would really appreciate an integration. This would be a great benefit for us.

May be there ist a chance to this via Microsoft Flow and REST/Request like explained here:

May anyone is a scriptkid and make this happen?