The possibility to use the tags group-based is desired. Meaning that for each tag the groups in which it is available should be selectable.
Background for this function is that you have different groups with completely different tasks and tags working within one Zammad-instance. In that case it could be overloaded if many different tags are needed for each group.
Tags can be added for each group with no difference between the tags, they are created globally.
When searching for a tag within a ticket, it will display all tags (unrestricted) that are stored in the system to every agent.
- When creating a tag, it should be possible to restrict it for groups via the admin interface (Similar to the text modules). Thereby only those tags should be displayed in the ticket which are defined for the group.
To avoid difficulties with this function when moving tickets to other groups, it is also possible to limit only the selection to tags in certain groups.