Add checklists to tickets via triggers

Feature requests
1

Title: Add checklists to tickets via triggers

Thanks a lot for the checklists feature, it is really useful.
It would be really great if we can add checklists to tickets via triggers.

  1. What is your original issue/pain point you want to solve?
    Certain reoccuring tickets always need the same checklist.
  2. Which are one or two concrete situations where this problem hurts the most?
    For example, new employee process which always has the same steps which need to be done.
  3. Why is it not solvable with the Zammad standard?
    I am not able to select a checklist in the trigger creation.
  4. What is your expectation/what do you want to achieve?
    I want to be able to create a trigger which, if certain requirements are met, adds a checklist to a specific ticket.
6 Likes
2

Hi @all,

Thanks to Zammad for creating the checklist feature!

I would join in here. A trigger to automatically attach checklists to tickets would be very helpful!

3

As a workaround, you can perform a webhook against the zammad server.

Add a trigger with “Ticket - Action: created” and a group where this trigger belongs to. Then create a webhook with own payload:

use at your own risk 
{
   "ticket_id": "#{ticket.id}",
   "template_id": 2
}

Endpoint is /api/v1/checklists

You have to know the template id of your checklist. You can fetch this by doing a get request against the checklists endpoint to get a list of all checklist templates.