Hello Community,
if you reply in Zammad, you have the option of adding additional recipients to CC. This feature is great.
As in all email clients, BCC would be desirable.
Are there any plans for this? We already have a few requests for this.
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I am asking for this feature as well.
And I am aware that this request was always rejected in the past.
Therefore I’d like to share two use cases with you to explain why this feature is important to me.
Major Incident
During a major incident, a group of users need to be informed on a regular base that e.g. a service degradation is currently ongoing. Therefore I’d like to send out this information to the user community, without sharing their email identities in the to or cc field.
Change Management
A change is required and I have created manually a change ticket for tracking and communication purposes. Because the user community of the system must be informed about the change, e.g. because a change requires a planned outage, I’d like to send an email to them via the *bcc field, because I must not share their email identities in the to or cc field. And sending individual email to each person is not an alternative.
I hope I could make clear, why bcc is important to me and I am happy to discuss this further.
Best Tilmann
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