Topics tagged usability

Topic	Replies	Views	Activity
Folder Structure to Better Organize Workflows Feature requests usability	1	46	November 5, 2025
Email-Subject activation in "Personal Preferences" Feature requests usability , missing-template	0	11	August 29, 2025
User Experience and User interface research & improvements help needed! Announcements usability	6	335	August 27, 2025
Trigger filter for "not tagged" / Requiered tags Interesting for future roadmap workflow-improvement , usability	5	673	August 16, 2025
Variable for Ticket URL Technical assistance usability	3	57	August 20, 2025
Merge ticket keyboard shortcut Feature requests usability	0	25	June 11, 2025
Pin a message in a thread Feature requests usability	1	195	April 1, 2025
Move all Tickets from one customer (user) to an other customer Technical assistance usability	6	185	December 17, 2024
Improve handling of Microsoft e-mail "reactions" in tickets Feature requests usability	1	149	July 17, 2024
Add button to view user history in "Users" Management admin screen Feature requests usability	0	88	June 10, 2024
Adjust the description text of two options Completed Features usability , user-guidance , zammad-63	10	342	May 6, 2024
E-Mail signatures for triggers and automations Feature requests usability	1	204	March 6, 2024
Show more, Show less of Article View Technical assistance usability , specification-required	7	428	November 6, 2024
Time based Ticket generation Interesting for future roadmap usability , workflow-improvement	11	1605	September 12, 2023
Make Agent Notifications editible via UI Interesting for future roadmap usability , workflow-improvement	3	703	September 12, 2023
Report interface rights Interesting for future roadmap usability , permission-management	2	696	September 12, 2023
Add possibility to link groups to specific knowledge-base languages Interesting for future roadmap usability , customization	3	423	September 12, 2023
Ticket - Email-Reply handling Interesting for future roadmap workflow-improvement , usability	11	2620	September 12, 2023
Tags in bulk action Interesting for future roadmap workflow-improvement , usability	3	1136	September 12, 2023
Kanban view of the tickets Interesting for future roadmap usability , ui-enhancement	2	1371	September 12, 2023
Collapse or move overviews to top bar Interesting for future roadmap usability , ui-enhancement	9	438	September 5, 2023
Create organization via dialog via "edit customer" or "new customer" Interesting for future roadmap usability , workflow-improvement	2	671	August 25, 2023
Object Attributes: Possibility to add additional help text for attributes Interesting for future roadmap user-guidance , usability	3	306	August 24, 2023
Chat-Widget: Improved signalling and webhooks and triggers Interesting for future roadmap workflow-improvement , usability	2	396	August 22, 2023
Let agents hide certain ticket articles Interesting for future roadmap workflow-improvement , usability	1	324	August 10, 2023
Voicemail link in call log Interesting for future roadmap workflow-improvement , usability	4	947	September 12, 2018