|
Option to hide "reply" on email-generated tickets with multiple people in the recipient/CC fields
|
|
2
|
25
|
April 10, 2026
|
|
Pre-PR Discussion: Configurable user name order – "Lastname Firstname" (fully implemented)
|
|
3
|
73
|
March 19, 2026
|
|
Improve handling of Microsoft e-mail "reactions" in tickets
|
|
4
|
229
|
February 4, 2026
|
|
Permit UserID modification in UI
|
|
3
|
29
|
January 12, 2026
|
|
New article-type: appointment (Appointment-management out of a ticket)
|
|
0
|
63
|
December 23, 2025
|
|
Folder Structure to Better Organize Workflows
|
|
1
|
62
|
November 5, 2025
|
|
Email-Subject activation in "Personal Preferences"
|
|
0
|
16
|
August 29, 2025
|
|
User Experience and User interface research & improvements help needed!
|
|
6
|
456
|
August 27, 2025
|
|
Trigger filter for "not tagged" / Requiered tags
|
|
5
|
677
|
August 16, 2025
|
|
Variable for Ticket URL
|
|
3
|
114
|
August 20, 2025
|
|
Merge ticket keyboard shortcut
|
|
0
|
38
|
June 11, 2025
|
|
Pin a message in a thread
|
|
1
|
206
|
April 1, 2025
|
|
Move all Tickets from one customer (user) to an other customer
|
|
6
|
250
|
December 17, 2024
|
|
Add button to view user history in "Users" Management admin screen
|
|
0
|
95
|
June 10, 2024
|
|
Adjust the description text of two options
|
|
10
|
348
|
May 6, 2024
|
|
E-Mail signatures for triggers and automations
|
|
1
|
216
|
March 6, 2024
|
|
Show more, Show less of Article View
|
|
7
|
469
|
November 6, 2024
|
|
Time based Ticket generation
|
|
11
|
1839
|
September 12, 2023
|
|
Make Agent Notifications editible via UI
|
|
3
|
707
|
September 12, 2023
|
|
Report interface rights
|
|
2
|
700
|
September 12, 2023
|
|
Add possibility to link groups to specific knowledge-base languages
|
|
3
|
427
|
September 12, 2023
|
|
Ticket - Email-Reply handling
|
|
11
|
2659
|
September 12, 2023
|
|
Tags in bulk action
|
|
3
|
1156
|
September 12, 2023
|
|
Kanban view of the tickets
|
|
2
|
1408
|
September 12, 2023
|
|
Collapse or move overviews to top bar
|
|
9
|
450
|
September 5, 2023
|
|
Create organization via dialog via "edit customer" or "new customer"
|
|
2
|
678
|
August 25, 2023
|
|
Object Attributes: Possibility to add additional help text for attributes
|
|
3
|
313
|
August 24, 2023
|
|
Chat-Widget: Improved signalling and webhooks and triggers
|
|
2
|
406
|
August 22, 2023
|
|
Let agents hide certain ticket articles
|
|
1
|
335
|
August 10, 2023
|
|
Voicemail link in call log
|
|
4
|
956
|
September 12, 2018
|