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Merge ticket keyboard shortcut
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0
|
15
|
June 11, 2025
|
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Trigger filter for "not tagged" / Requiered tags
|
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4
|
656
|
May 13, 2025
|
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Pin a message in a thread
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1
|
190
|
April 1, 2025
|
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Move all Tickets from one customer (user) to an other customer
|
|
6
|
123
|
December 17, 2024
|
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Improve handling of Microsoft e-mail "reactions" in tickets
|
|
1
|
110
|
July 17, 2024
|
|
Add button to view user history in "Users" Management admin screen
|
|
0
|
80
|
June 10, 2024
|
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Adjust the description text of two options
|
|
10
|
338
|
May 6, 2024
|
|
E-Mail signatures for triggers and automations
|
|
1
|
190
|
March 6, 2024
|
|
Show more, Show less of Article View
|
|
7
|
417
|
November 6, 2024
|
|
Time based Ticket generation
|
|
11
|
1524
|
September 12, 2023
|
|
Make Agent Notifications editible via UI
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3
|
698
|
September 12, 2023
|
|
Report interface rights
|
|
2
|
692
|
September 12, 2023
|
|
Add possibility to link groups to specific knowledge-base languages
|
|
3
|
420
|
September 12, 2023
|
|
Ticket - Email-Reply handling
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|
11
|
2600
|
September 12, 2023
|
|
Tags in bulk action
|
|
3
|
1125
|
September 12, 2023
|
|
Kanban view of the tickets
|
|
2
|
1325
|
September 12, 2023
|
|
Collapse or move overviews to top bar
|
|
9
|
426
|
September 5, 2023
|
|
Create organization via dialog via "edit customer" or "new customer"
|
|
2
|
665
|
August 25, 2023
|
|
Object Attributes: Possibility to add additional help text for attributes
|
|
3
|
303
|
August 24, 2023
|
|
Chat-Widget: Improved signalling and webhooks and triggers
|
|
2
|
393
|
August 22, 2023
|
|
Let agents hide certain ticket articles
|
|
1
|
313
|
August 10, 2023
|
|
Voicemail link in call log
|
|
4
|
942
|
September 12, 2018
|