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Option to hide "reply" on email-generated tickets with multiple people in the recipient/CC fields
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2
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17
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April 10, 2026
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Pre-PR Discussion: Configurable user name order – "Lastname Firstname" (fully implemented)
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3
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59
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March 19, 2026
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Improve handling of Microsoft e-mail "reactions" in tickets
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4
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214
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February 4, 2026
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Permit UserID modification in UI
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3
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24
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January 12, 2026
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New article-type: appointment (Appointment-management out of a ticket)
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0
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52
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December 23, 2025
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Folder Structure to Better Organize Workflows
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1
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60
|
November 5, 2025
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Email-Subject activation in "Personal Preferences"
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0
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15
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August 29, 2025
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User Experience and User interface research & improvements help needed!
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6
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432
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August 27, 2025
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Trigger filter for "not tagged" / Requiered tags
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5
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677
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August 16, 2025
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Variable for Ticket URL
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3
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107
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August 20, 2025
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Merge ticket keyboard shortcut
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0
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37
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June 11, 2025
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Pin a message in a thread
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1
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203
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April 1, 2025
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Move all Tickets from one customer (user) to an other customer
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6
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233
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December 17, 2024
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Add button to view user history in "Users" Management admin screen
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0
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93
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June 10, 2024
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Adjust the description text of two options
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10
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346
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May 6, 2024
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E-Mail signatures for triggers and automations
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1
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215
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March 6, 2024
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Show more, Show less of Article View
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7
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461
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November 6, 2024
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Time based Ticket generation
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11
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1809
|
September 12, 2023
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Make Agent Notifications editible via UI
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3
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707
|
September 12, 2023
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Report interface rights
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2
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697
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September 12, 2023
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Add possibility to link groups to specific knowledge-base languages
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3
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423
|
September 12, 2023
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Ticket - Email-Reply handling
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11
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2651
|
September 12, 2023
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Tags in bulk action
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3
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1151
|
September 12, 2023
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Kanban view of the tickets
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2
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1401
|
September 12, 2023
|
|
Collapse or move overviews to top bar
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9
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446
|
September 5, 2023
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Create organization via dialog via "edit customer" or "new customer"
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2
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678
|
August 25, 2023
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Object Attributes: Possibility to add additional help text for attributes
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3
|
312
|
August 24, 2023
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Chat-Widget: Improved signalling and webhooks and triggers
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2
|
400
|
August 22, 2023
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Let agents hide certain ticket articles
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1
|
332
|
August 10, 2023
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Voicemail link in call log
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4
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952
|
September 12, 2018
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