Support for choosing between text/plain and HTML emails

As mentioned in the following issue, it would be nice if you could choose between text/plain and HTML emails.

One usecase is to avoid problems with HTML emails like duplicated links when the link to the ticket is send via a trigger email notification

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Should be a setting that could be saved per User/Company

I’d already be happy getting an option to just turn off HTML emails globally.

Question:
Are you talking about creating tickets with mail2ticket or do you think about the sending of mails by the agent?
Or both?

I thought about the outgoing mails.

btw. Maybe Zammad could check the Mail format coming from the customer and set the mail format to the same like the customer use.

We are about to introduce Zammad in our company and this is the only deficiency I’ve found so far. A global option to turn outgoing html emails off would be great.

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Further points regarding this topic can be found here:

please please please, give us plaintext mails.