I’m quite new with Zammad. We are evaluating it in the context of the IT helpdesk of our laboratory, to replace GLPI, currently used. One very useful feature in GLPI that doens’t seem to exist in Zammad is the possibility to add several customers in the ticket. The typical use case is a problem affecting several persons : one report the problem with we want to avoid every person affected by the same problem (and knowing the others, as they are all internal users) opens a new similar ticket. GLPI supports the concept of multiple customers : one opens the ticket and we (the operators) adds the other ones that get then notified on every action on the ticket.
Any plan to implement such a feature? Or any suggestion on how to implement this workflow with existing features?