there are several (ticket) conditions for creating triggers and schedulers, but there is no condition concerning ticket attachments.
Please add a new condition Ticket -> Attachment with the following checks:
- exists / does not exist
- size is lower / greater than …
- filename is equal / not equal / contains … (maybe “starts/ends with” for file type extension checks, or just make it work with RegEx right from the start)
That would help a lot in terms of automation and ticket allocation.
Related topic: Change priority for tickets with attachment
Have a nice day