we use Zammad sind some month and we love it! Thanks for that.
I asked our team for feedback after 6 month and one thing is a simple optimization.
If a ticket has an attachment (a picture) we have two options to see the picture. Oftern we receive a screenshot which is 1920x1080px big.
Way 1: Click on the link and the picture will be downloaded. Now I need to open it on my pc
Way 2: Click on the little preview before the name and see the picture in a popup
The way 2 is the prefered way because no download is needed. The picture is open in a popup but it is resized and very small. My idea is to add two oder maybe three buttons like this:
- link the text to the popup too
- Add an extra button for download and preview
- Maybe a third button for open in a new tab with resizing the image (at the moment we open the popup and do a right click on the image and say “open in a new tab”. Now we have the full 1920x1080)
I hope you understand that