Format as code in answer (monospaced font and no formating)

Feature requests
1

A lot of time in tickets we need to cut/paste code or shell exemple but as zammad has shortcut for italic/bold/h1 etc… i dont see any way to ask for a text formating for code.

This mean text that has monospaced fonts and no html interpretation. Basicaly <p> </p>.

This forum has it has ctrl+E preformated text but zammad does not allow this it seems.

Do you think this could be done ?

best regards.

15 Likes
2

ideal would be exactly like in this forum with this:

user@unknow-ms-7c52:[~]: ls -la /
total 92K
drwxr-xr-x  20 root root  4096 Jun 15  2022 .
drwxr-xr-x  20 root root  4096 Jun 15  2022 ..
lrwxrwxrwx   1 root root     7 Feb 25  2020 bin -> usr/bin
drwxr-xr-x   4 root root  4096 Mar  8 06:21 boot
drwxrwxr-x   2 root root  4096 Feb 25  2020 cdrom
drwxr-xr-x  21 root root  5460 Mar 23 17:10 dev
drwxr-xr-x 162 root root 12288 Mar 22 06:41 etc
drwxr-xr-x   4 root root  4096 Apr  7  2021 home
lrwxrwxrwx   1 root root     7 Feb 25  2020 lib -> usr/lib
lrwxrwxrwx   1 root root     9 Feb 25  2020 lib32 -> usr/lib32
lrwxrwxrwx   1 root root     9 Feb 25  2020 lib64 -> usr/lib64
lrwxrwxrwx   1 root root    10 Feb 25  2020 libx32 -> usr/libx32
drwx------   2 root root 16384 Feb 25  2020 lost+found
drwxr-xr-x   3 root root  4096 Sep 28 18:00 media
drwxr-xr-x   2 root root  4096 Oct 17  2019 mnt
drwxrwxr-x   8 root root  4096 Dec 30  2021 opt
dr-xr-xr-x 583 root root     0 Mar 16 05:26 proc
drwx------  20 root root  4096 Mar 19 13:43 root
drwxr-xr-x  39 root root  1140 Mar 24 06:31 run
lrwxrwxrwx   1 root root     8 Feb 25  2020 sbin -> usr/sbin
drwxr-xr-x  28 root root  4096 Mar  2 16:40 snap
drwxr-xr-x   2 root root  4096 Oct 17  2019 srv
dr-xr-xr-x  13 root root     0 Mar 16 05:26 sys
drwxrwxrwt  26 root root 12288 Mar 24 06:44 tmp
drwxr-xr-x  14 root root  4096 Oct 17  2019 usr
drwxr-xr-x  14 root root  4096 Oct 17  2019 var
3

i see numerous previous ask for this “code”/“shell” formatting but all are closed more than 5 years ago all with ‘too much people want that, closing because too much noise’ :smiley:

I tried to look in the code how is made the BOLD shortcut in hope to make it myself but is dont find where its done.

regards.

4

i tried to modify

/opt/zammad/app/assets/javascripts/app/lib/base/jquery.contenteditable.js

with a new bloc of code like this

      if (e.keyCode == 48) {
        document.execCommand('bold')
        document.execCommand('formatBlock', false, 'p')
        document.execCommand('fontName',false,'monospace')
      }

but it seems that this is not enough :slight_smile:
regards,

5

We would also appreciate such a feature. Where would be the best place to issue a feature request?

As a workaround, I am planning to create a custom css file, namely /opt/zammad/app/assets/stylesheets/custom/custom.css and abuse the i element, so Ctrl-i should show up as preformatted text in the editor.

i {
    font-family: monospace;
    font-style: normal;
    white-space: pre;
}
6

The best place would be this community forum. So curious already did the right thing by creating this thread. If you want to give it more momentum, make sure to like his first post.

This way it may grab the attention of a coder and open-source enthusiast that contributes to the source code of Zammad or maybe the attention of our PO/dev team.

2 Likes
7

Yes, a way to insert code into the knowledge base would be great.