We often sent code examples in our tickets. The code (html, JS) gets broken in some cases due to line breaks or to quote marks.
I know that there are some text format shortcuts. Maybe you can add one to format code blocks.
Here you see a simple html line which gets broken by the quote marks.
Yes, I feel you!
I think this will be covered by this issue already: WYSIWYG / RichText Editor · Issue #330 · zammad/zammad · GitHub
@anon29869905 might need to correct me here. 
This got just a bit more important with the release of our knowledge base.
So short: I want it too. 
Everything @MrGeneration wrote 
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