|
Moving Articles to another ticket
|
|
5
|
602
|
July 23, 2023
|
|
Custom Object visibility based on user role / group
|
|
2
|
740
|
September 6, 2021
|
|
Support of OpenSearch
|
|
5
|
1117
|
July 28, 2023
|
|
New "Send E-Mail" ticket: show customer e-mail address
|
|
7
|
818
|
February 10, 2020
|
|
Tickets overview
|
|
2
|
1435
|
May 25, 2021
|
|
Agents must not create new customers
|
|
15
|
2561
|
November 5, 2019
|
|
Merge or delete users
|
|
10
|
2123
|
November 18, 2021
|
|
Multiple customers per ticket
|
|
5
|
1100
|
March 25, 2024
|
|
Highlight updates and new tickets on overviews
|
|
7
|
1358
|
January 20, 2020
|
|
Create SMS Tickets
|
|
9
|
761
|
September 5, 2022
|
|
More userfriendly and/or undoable merge process
|
|
7
|
2191
|
August 18, 2020
|
|
OIDC / Keycloak
|
|
21
|
4364
|
January 31, 2022
|
|
Reporting by Roles/Groups
|
|
5
|
497
|
November 7, 2023
|
|
Recurring and planed tickets / Create new tickets via Scheduler
|
|
2
|
601
|
June 21, 2024
|
|
Time Accounting protocol
|
|
13
|
1485
|
November 2, 2023
|
|
Blocking certain file types as attachments
|
|
5
|
1059
|
April 24, 2023
|
|
Format text as code
|
|
3
|
1402
|
March 27, 2022
|
|
Overviews: Group by tag
|
|
11
|
776
|
January 3, 2022
|
|
Pause / Stop channel fetching during enabled maintenance
|
|
1
|
85
|
May 24, 2024
|
|
Auto trigger login for a particular method or hide default login
|
|
4
|
1405
|
April 20, 2022
|
|
Zammad mobile optimization
|
|
6
|
994
|
June 21, 2021
|
|
Trigger - action email send - more receivers
|
|
2
|
976
|
August 24, 2023
|
|
Option "Viewable" for ticket objects
|
|
6
|
831
|
August 17, 2020
|
|
Adding a Avatar for Organization/Organisation
|
|
6
|
1299
|
September 30, 2023
|
|
Mobile theme light mode
|
|
2
|
335
|
August 23, 2023
|
|
MySQL / MariaDB utf8mb4 support
|
|
10
|
1320
|
July 14, 2023
|
|
4k Support or Custom dashboard widgets
|
|
7
|
1242
|
May 22, 2024
|
|
Improve handling of Microsoft e-mail "reactions" in tickets
|
|
1
|
71
|
July 17, 2024
|
|
Ticket creation and Knowledgebase
|
|
1
|
700
|
August 1, 2020
|
|
Permanent announcement
|
|
5
|
902
|
May 29, 2021
|