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Add information bubble to Tab and overview on Hower
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|
13
|
1043
|
January 11, 2019
|
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Open detail page for ticket with ticket number via url
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9
|
1962
|
September 22, 2022
|
|
Moving Articles to another ticket
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|
5
|
684
|
July 23, 2023
|
|
Support of OpenSearch
|
|
5
|
1469
|
July 28, 2023
|
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Blocking certain file types as attachments
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|
5
|
1218
|
April 24, 2023
|
|
Inner Chat Function For agents
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|
2
|
327
|
January 20, 2025
|
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Ask for time on ticket creation (time accounting)
|
|
1
|
814
|
August 9, 2020
|
|
Process tickets
|
|
6
|
1951
|
March 27, 2023
|
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Remember pending date
|
|
2
|
300
|
October 11, 2023
|
|
Overviews: Group by tag
|
|
11
|
903
|
January 3, 2022
|
|
Highlight updates and new tickets on overviews
|
|
7
|
1417
|
January 20, 2020
|
|
Pause / Stop channel fetching during enabled maintenance
|
|
2
|
152
|
July 25, 2025
|
|
User-friendliness & usability analysis and suggestions
|
|
18
|
1999
|
May 9, 2018
|
|
Enhancement for the webhooks - Custom headers
|
|
4
|
474
|
May 7, 2026
|
|
More userfriendly and/or undoable merge process
|
|
7
|
2360
|
August 18, 2020
|
|
ChatGPT integration for summarizing
|
|
9
|
659
|
April 29, 2025
|
|
Mobile App for IOS/Andriod
|
|
13
|
15667
|
August 2, 2022
|
|
Multiple groups per ticket
|
|
3
|
437
|
September 30, 2025
|
|
Agents must not create new customers
|
|
15
|
2713
|
November 5, 2019
|
|
Custom Object visibility based on user role / group
|
|
2
|
771
|
September 6, 2021
|
|
Organisations with multiple domains
|
|
2
|
989
|
September 8, 2023
|
|
Tickets overview
|
|
2
|
1519
|
May 25, 2021
|
|
Option to append central signatures within Triggers and Schedulers
|
|
2
|
493
|
October 18, 2023
|
|
Show last article of the ticket in the overview hover
|
|
3
|
176
|
October 14, 2025
|
|
Filters in overviews
|
|
4
|
1275
|
May 17, 2018
|
|
Shortcut for "see more" and "see less" or move button to top
|
|
2
|
126
|
August 22, 2025
|
|
Avatars / Logos for Organisations
|
|
2
|
81
|
September 11, 2025
|
|
Time Accounting protocol
|
|
13
|
1524
|
November 2, 2023
|
|
Move article/message to another ticket
|
|
1
|
593
|
January 10, 2022
|
|
Reporting by Roles/Groups
|
|
5
|
551
|
November 7, 2023
|