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Open detail page for ticket with ticket number via url
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9
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1984
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September 22, 2022
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Moving Articles to another ticket
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5
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689
|
July 23, 2023
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Ticket - Email-Reply handling
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11
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2682
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September 12, 2023
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Overviews: Group by tag
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11
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913
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January 3, 2022
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Ask for time on ticket creation (time accounting)
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1
|
821
|
August 9, 2020
|
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Support of OpenSearch
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5
|
1488
|
July 28, 2023
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Add information bubble to Tab and overview on Hower
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13
|
1055
|
January 11, 2019
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User-friendliness & usability analysis and suggestions
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18
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2013
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May 9, 2018
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Pause / Stop channel fetching during enabled maintenance
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2
|
154
|
July 25, 2025
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Process tickets
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6
|
1973
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March 27, 2023
|
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Blocking certain file types as attachments
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5
|
1224
|
April 24, 2023
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Add a "Clear All Notifications" button
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|
3
|
70
|
July 10, 2026
|
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Highlight updates and new tickets on overviews
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7
|
1419
|
January 20, 2020
|
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Shortcut for "see more" and "see less" or move button to top
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2
|
130
|
August 22, 2025
|
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Inner Chat Function For agents
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2
|
332
|
January 20, 2025
|
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Agents must not create new customers
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|
15
|
2718
|
November 5, 2019
|
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Filters in overviews
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4
|
1286
|
May 17, 2018
|
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More userfriendly and/or undoable merge process
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7
|
2368
|
August 18, 2020
|
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Macro: ADD and REMOVE Tags in same Macro
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3
|
738
|
April 13, 2022
|
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Mobile App for IOS/Andriod
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|
13
|
15971
|
August 2, 2022
|
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Tickets overview
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2
|
1560
|
May 25, 2021
|
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Custom Object visibility based on user role / group
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2
|
775
|
September 6, 2021
|
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Multiple groups per ticket
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3
|
439
|
September 30, 2025
|
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Option to append central signatures within Triggers and Schedulers
|
|
2
|
494
|
October 18, 2023
|
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ChatGPT integration for summarizing
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9
|
685
|
April 29, 2025
|
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Organisations with multiple domains
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|
2
|
996
|
September 8, 2023
|
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Show last article of the ticket in the overview hover
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3
|
179
|
October 14, 2025
|
|
Deleting attachments (is important)
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|
4
|
1216
|
February 27, 2024
|
|
Enhancement for the webhooks - Custom headers
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4
|
491
|
May 7, 2026
|
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Format text as code
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3
|
1806
|
March 27, 2022
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