That was quick… Thanks for taking the time to look into this anyway. Maybe other users want to chime in here, if they have an opinion on this topic. If there would be an option to set the default for the “Stay on Tab” button in the far future - does not essentially have to be available in the UI - this would be much appreciated!
I would like to +1 the ability to set a default behaviour on what clicking “update” does. I have waaaaayyyyy too many open tabs (tickets) along the left side of my screen. I only JUST realised this is because I wan’t setting the drop down to “close tab”.
I agree with @oliver that teaching people to have 2 extra clicks could be avoided by allowing a “default” setting for the behaviour of the update button, rather than removing the drop down completely.
I know i shouldn’t post another comment instead of just liking the existing ones but i have to get this off my chest (sorry @MrGeneration ).
We really really need this too. I’m rebuking my agents on a daily basis because they always have 40+ tabs open (mostly closed tickets) - and i’m sick of it. They’re just too lazy to close them after they were attached and they’re too lazy to change the behaviour per ticket.
A global setting + personal setting which would override the global setting would be awesome.
That way i’d set the default to “do not attach” and can turn it back on for myself (i actually prefer the current default 'cause i can handle closing tabs i don’t need).
A small sidenote to that: Zammad should close older tabs as soon as you hit 30 tabs, if you have more than 30 tabs, this might be a bug (or tons of tabs of your users with manual changes which cause Zammad to keep the tab open).
This might also be a bug, but I understand the use case.
Those two drop-down controls are actually overlapping each other.
For example you can make a macros “Update and close tab” by setting Action->Open, Once Completed->Close Tab, that is actually the same as selecting “Close Tab” in left drop-down and push “Update” in right. -1 click %) Same for other combinations of this controls.
If you don’t mind I want to suggest more enhanced and simple solution.
Button “Update” becomes macros also, the left drop-down is not actually needed, everything move to macros list:
Update = Action Open + Stay on Tab
Update and Close = Action Open + Close Tab
Update and Next = Action Open + Next ticket
This is it, this is the complete list of actions, provided by those two controls.
The important thing here is that macroses in macros list should be sortable, so you could move “Update and Close” on the top as default action on button.