Multiple email addresses for a user

Feature requests Interesting for future roadmap
1

Hi,

can you think of the possibility to enter more than one email address for one user with the option to set one address as default?

Thanks,
Christian.

6 Likes
2

Hi @cjschratt - yes! We have a so called “multi identifier” feature on our list. However, this comes with a certain complexity (which is time consuming). We have no date yet and haven’t started.

2 Likes
3

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4

It would be great if customers could have a second email address.

emails to both email adresses should end up in ticktes for the same customer.

5 Likes
5

This would be great. It could be the department(group) address like sales@company.com and a personal mail address like sales.person@company.com. Our goal is to show every user all tickets from his/her department.

6

I also find this important.

Even CEOs of big Departments sometimes accidentily give us tickets per Mail from their personal Mail Adress, so we can’t guarantee our SLAs. That becomes a big problem for us.

But having a second Mail adress feature won’t work without the merging users Feature, because Zammad would and should always create new users when they are unknown.