Feature requests

Topic	Replies	Views	Activity
Customer group permissions No implementation planned	7	2150	October 15, 2019
Automatically link knowledge base answers to fitting tickets Feature requests	6	298	February 21, 2024
'Close tab' default behaviour for Update action Feature requests	18	2247	October 4, 2019
Format as code block Feature requests	4	2697	August 3, 2020
Time based Ticket generation Interesting for future roadmap usability , workflow-improvement	11	1284	September 12, 2023
3CX Integration Interesting for future roadmap integration , thirdparty	4	1837	September 12, 2023
Being Able to unsubscribe other users Feature requests	3	724	May 21, 2022
Knowledge base Rights Management Completed Features	24	1052	January 29, 2021
Optimize preview and download for screenshots Feature requests	4	779	January 29, 2023
Add trigger condition for attachments Feature requests	5	867	October 26, 2019
Outgoing webhook for new/changed tickets Completed Features	6	3230	September 15, 2023
Open detail page for ticket with ticket number via url Feature requests	9	1433	September 22, 2022
Multi-Selection fields Feature requests	6	694	June 23, 2020
Overview quick search No implementation planned specification-required , cd	12	481	March 15, 2024
Shared Organisation for special User Feature requests	8	999	May 22, 2019
Support for choosing between text/plain and HTML emails Feature requests	16	3407	January 10, 2024
Process tickets Feature requests	6	1195	March 27, 2023
User-friendliness & usability analysis and suggestions Feature requests	18	1773	May 9, 2018
Moving Articles to another ticket Feature requests	5	531	July 23, 2023
Disable notifications when using API Feature requests	9	308	March 30, 2024
Integrate Zammad into SnipeIT Feature requests	1	704	January 5, 2024
Custom Object visibility based on user role / group Feature requests	2	672	September 6, 2021
Ask for time on ticket creation (time accounting) Feature requests	1	714	August 9, 2020
Add information bubble to Tab and overview on Hower Interesting for future roadmap	13	920	January 11, 2019
New "Send E-Mail" ticket: show customer e-mail address Feature requests	7	755	February 10, 2020
Agents must not create new customers No implementation planned specification-required	15	2388	November 5, 2019
OIDC / Keycloak Completed Features done , zammad-32	21	4035	January 31, 2022
Time Accounting protocol Completed Features	13	1392	November 2, 2023
Format text as code Feature requests	3	1196	March 27, 2022
Merge or delete users Feature requests	10	1859	November 18, 2021