Hi, I would like to implement the same as mentioned. What’s more, I would add a checkbox for adding tags too.
I was thinking about feature that will add automatically Time column to .xls exports if Time Accounting is enabled. I tried to extend this feature on my own. Unfortunately, I am not well skilled in Ruby. I guess, it’s just about adding one parameter based on database into scheme for export. In case of tags it will be probably similar.
I know that there is a feature directly in Time Accounting, where I can export .xls containing Agent, Time etc. although I am not able to see attached tags and there is not a same overview like in usual report.
Yes, I mean a “complete” History per Article. In fact, I am missing there Tags only.
*how megacomp mentioned below. It’s similar problem on my side, I have different tariffs too and we are solving this via Tags, but Tags aren’t present in downloaded file from Time Accounting.
We have different Agents working on a Ticket. We have to know how much time on which step we used.
Additionally we have different tariffs on the steps. Actually we work with Text snippetd an count them manually.
For us would be the best, when every step with reportet time would be listed in the downloaded CSV
sorry for the delay.
You can contact us at support@zammad.com - we’ll create requirement document to create an offer for that specific feature.I’m sure we’ll find a solution.
Is there any progress on that? Is there any paying customer? I believe that here is a bunch of people who are able to collect money for this feature, pay it together and obviously share it with the community. I suppose that it’s nothing hard to implement it, in case that I am talking about an export including tags. I can do it on my own via API in Python, although it would’t be suitable for the others.
we are currently cleaning up our community and found your request.
In Zammad version 6.1 we had major Time Accounting Enhancements, where this is possible now.