Open the detail page for a ticket with an url containing the ticket number (not the internal ticket id).
Currently there is no way to open the ticket detail page via a url from a external system.
The ticket urls are only containing the internal ticket id which is not the ticket number.
There should be an endpoint like: https://abc.com/#ticket/external/<ticketnumber>
after opening this in the browser the detail page of the ticket will be displayed, same as if I use the internal ticket id url like: https://tickets.ff-agent.com/#ticket/zoom/<internal ticket id>
solution could be to extend the search query url: https://tickets.ff-agent.com/#search/number:<ticketnumber>
which only displays the ticket list page with an additional query Parameter to display directly the detail page. For example: https://tickets.ff-agent.com/#search/number:<ticketnumber>?target=detail
Also it would help if there is a REST API to translate the ticket number to the internal ticket id.
So we can implement this on our external service to build up the url with the ticket id reference.