|
Core Workflows - Agent - Only show completed fields
|
|
3
|
803
|
April 23, 2024
|
|
A more "web"-based workflow
|
|
4
|
485
|
April 23, 2024
|
|
Variety font and text color choices in emails
|
|
2
|
487
|
April 18, 2024
|
|
Group-based composer settings
|
|
2
|
352
|
April 18, 2024
|
|
Customizable user experience
|
|
2
|
427
|
April 18, 2024
|
|
Migration from RT
|
|
3
|
665
|
April 18, 2024
|
|
Expected behavior: Use Google Groups for email
|
|
3
|
488
|
April 18, 2024
|
|
Beeing able to link to specific answer or note of a ticket
|
|
2
|
451
|
April 18, 2024
|
|
CTI - fill additional fields (ticket creation)
|
|
3
|
542
|
April 18, 2024
|
|
WordPress User Sync
|
|
4
|
972
|
April 18, 2024
|
|
Azure Active Directory Integration
|
|
3
|
958
|
April 18, 2024
|
|
Ability for customers to use template-tickets
|
|
3
|
481
|
April 18, 2024
|
|
Microsoft Teams CTI Integration
|
|
3
|
1018
|
April 18, 2024
|
|
Link between overviews and notifications
|
|
7
|
533
|
April 18, 2024
|
|
Ability to set up a proper auto-reply in a trigger
|
|
2
|
862
|
April 18, 2024
|
|
Add DAV acces to tickets i'm the owner
|
|
4
|
786
|
April 18, 2024
|
|
Access Attachments api/v1/attachements location to update and replace screenshots/Apng's Knowledge Base articles
|
|
2
|
325
|
April 18, 2024
|
|
Overview quick search
|
|
12
|
973
|
March 15, 2024
|
|
Configure Zoom as webhook
|
|
2
|
279
|
February 6, 2024
|
|
Different icon for tickets with "new" state
|
|
10
|
638
|
January 24, 2024
|
|
More detailed permissions for report profiles
|
|
3
|
287
|
January 12, 2024
|
|
Reply / forward to a note
|
|
8
|
1172
|
October 6, 2023
|
|
Support Messanger WhatsApp, Signal and Threema
|
|
3
|
963
|
March 21, 2024
|
|
Enhance trigger and scheduler to run a given script
|
|
5
|
1744
|
September 22, 2023
|
|
Ticket triage option?
|
|
2
|
573
|
September 8, 2023
|
|
Respect all "CCs" of a Ticket and enhance Customers reply-functions
|
|
2
|
764
|
September 7, 2023
|
|
Preauth to enable a trusted third party
|
|
2
|
641
|
September 1, 2023
|
|
Ability to force UI language
|
|
2
|
700
|
August 31, 2023
|
|
Integrate a Spell checker like Languagetool
|
|
6
|
1169
|
August 29, 2023
|
|
GitHub channel for issues and pull requests
|
|
2
|
604
|
August 24, 2023
|