right now you could use trigger and scheduler to send a mail or do some actions with the ticket.
What do you think about the idea, enhance the trigger and scheduler with the option to run any given script.
Think about the following process/usecase:
Support is getting a ticket to create a new user account in Active Directory.
In the ticket the department is providing any mandatory information like “firstname, lastname, department, …”
Support checks the ticket and the given information and adds the tag “create user by script”.
Given that zammad is able to run any given script by trigger you could set up a trigger in the following way:
If ticket = open and tag = “create user by script”
- run script “create user”.
- add tag “user created by script”
- close ticket
There could be so many usecases by automating tasks based on zammad tickets.
What do you think about it?
Please leave you comment to this post to give the core team an idea of how many people would like such a feature.
Probably it would be a lot work to implement this feature in the gui.
But maybe it is possible to do it on the command-line with less effort?
Is there already an option to do something like trigger on the command-line?
i.e. get all tickets for given condition with all fields belonging to these tickets?