|
Android/IOS app
|
|
2
|
4466
|
May 14, 2020
|
|
Packer.io tag for stable version
|
|
6
|
735
|
February 13, 2021
|
|
Agents must not create new customers
|
|
15
|
2665
|
November 5, 2019
|
|
Use a different Port for LDAP Snyc
|
|
1
|
438
|
March 31, 2020
|
|
Request for extra role for sick leave/out-of-office management
|
|
6
|
744
|
March 27, 2020
|
|
Similar to CC Features and enhance the overviews
|
|
5
|
662
|
March 22, 2020
|
|
Generic CTI: make caller names selectable
|
|
1
|
503
|
March 27, 2020
|
|
Make it possible to manipulate outgoing E-Mails
|
|
3
|
684
|
October 7, 2019
|
|
[duplicate] Creation of New Customer (in ROLE)
|
|
4
|
934
|
January 16, 2019
|
|
Calendar for each agent
|
|
4
|
1046
|
February 20, 2020
|
|
Ticket limitation per organisation per month
|
|
2
|
509
|
February 10, 2020
|
|
Instant API's for Chat, Video, Voice Functionality
|
|
1
|
759
|
February 3, 2020
|
|
New Pending State
|
|
9
|
1162
|
February 1, 2020
|
|
Customer Web notification
|
|
4
|
932
|
January 27, 2020
|
|
Hide escalated tickets / mood dashboard widget if no SLAs exist
|
|
2
|
511
|
January 27, 2020
|
|
Auto Assignment - case: Zammad with i-doit integration
|
|
4
|
970
|
January 11, 2020
|
|
Two-way Exchange Sync (Mailbox sync)
|
|
6
|
953
|
March 30, 2019
|
|
Forward option default is public and not internal
|
|
2
|
712
|
January 6, 2020
|
|
Incoming phone call misses agent that created it
|
|
2
|
526
|
October 18, 2019
|
|
Allow create Alias Company
|
|
1
|
552
|
December 31, 2019
|
|
Detailed Notification Settings
|
|
1
|
772
|
December 31, 2019
|
|
Open Inline pictures in new tab on second click
|
|
3
|
533
|
December 17, 2019
|
|
Missing option to send system wide notifications manually
|
|
3
|
485
|
December 17, 2019
|
|
GDPR compliance/ Delete User Data
|
|
4
|
1383
|
December 8, 2019
|
|
Overview attributes highlighting
|
|
1
|
482
|
December 8, 2019
|
|
Create notifications for customers
|
|
3
|
584
|
November 19, 2019
|
|
Public Access Ticket Overview Dashboard
|
|
2
|
667
|
November 18, 2019
|
|
Delete email entry in ticket
|
|
5
|
1355
|
August 27, 2019
|
|
Customer group permissions
|
|
7
|
2325
|
October 15, 2019
|
|
Email | Launch a template
|
|
1
|
519
|
October 31, 2019
|