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Generic CTI: make caller names selectable
|
|
1
|
503
|
March 27, 2020
|
|
Make it possible to manipulate outgoing E-Mails
|
|
3
|
681
|
October 7, 2019
|
|
[duplicate] Creation of New Customer (in ROLE)
|
|
4
|
910
|
January 16, 2019
|
|
Calendar for each agent
|
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4
|
1027
|
February 20, 2020
|
|
Ticket limitation per organisation per month
|
|
2
|
505
|
February 10, 2020
|
|
Instant API's for Chat, Video, Voice Functionality
|
|
1
|
747
|
February 3, 2020
|
|
New Pending State
|
|
9
|
1147
|
February 1, 2020
|
|
Customer Web notification
|
|
4
|
924
|
January 27, 2020
|
|
Hide escalated tickets / mood dashboard widget if no SLAs exist
|
|
2
|
507
|
January 27, 2020
|
|
Auto Assignment - case: Zammad with i-doit integration
|
|
4
|
967
|
January 11, 2020
|
|
Two-way Exchange Sync (Mailbox sync)
|
|
6
|
931
|
March 30, 2019
|
|
Forward option default is public and not internal
|
|
2
|
709
|
January 6, 2020
|
|
Incoming phone call misses agent that created it
|
|
2
|
525
|
October 18, 2019
|
|
Allow create Alias Company
|
|
1
|
535
|
December 31, 2019
|
|
Detailed Notification Settings
|
|
1
|
771
|
December 31, 2019
|
|
Open Inline pictures in new tab on second click
|
|
3
|
526
|
December 17, 2019
|
|
Missing option to send system wide notifications manually
|
|
3
|
483
|
December 17, 2019
|
|
GDPR compliance/ Delete User Data
|
|
4
|
1362
|
December 8, 2019
|
|
Overview attributes highlighting
|
|
1
|
475
|
December 8, 2019
|
|
Create notifications for customers
|
|
3
|
573
|
November 19, 2019
|
|
Public Access Ticket Overview Dashboard
|
|
2
|
658
|
November 18, 2019
|
|
Delete email entry in ticket
|
|
5
|
1335
|
August 27, 2019
|
|
Customer group permissions
|
|
7
|
2311
|
October 15, 2019
|
|
Email | Launch a template
|
|
1
|
517
|
October 31, 2019
|
|
Easy option for alternative avatar providers
|
|
1
|
743
|
October 20, 2019
|
|
More than one owner per ticket
|
|
2
|
2039
|
September 29, 2019
|
|
Do not create a user with a new ticket
|
|
2
|
547
|
September 22, 2019
|
|
Time based actions multiple selection
|
|
2
|
443
|
August 1, 2019
|
|
Tree-select style in overviews
|
|
1
|
554
|
July 20, 2018
|
|
Define whether signature before or after quoted text
|
|
2
|
686
|
July 6, 2018
|