Add DAV acces to tickets i'm the owner

Feature requests No implementation planned
1

Often we get Files from our customer. At moment, we Download them to access them.
The Problem is, that we try handle the files of our User in a more sensitive way. If we do not have the file directly on our Computer some possible accidental wrongdoing could be prevented.
There is a possibility that we in future could handle customer which wish that we sign an NDA.

What should a DAV Access look like?

  • Every Supporter get his personal DAV access
  • this DAV access has a sub directory with the Ticket number on it.
  • this directory has a directory “UPLOADED” which is read-only itself and contain the Files uploaded by Zammad-Webinterface
  • beside this directory, a supporter could read/write any files into that directory. These files do not appear in Zammad.
  • If a Ticked get closed - by Admin-settings following could happen:
    • All Files inclusive uploaded in Zammad get deleted (to be NDA conform)
    • All files manually added by DAV get deleted, Uploaded in Zammad stays available (Ticket directory in DAV change complete read-only)
    • All files stays available (Ticket directory in DAV change complete read-only)
2

May use the Nextcloud as an example for handling files and DAV

3

It would be nice if also possible to have an option to remove all Files If customer ask for it and a possibility to set an automated removal of all or some specific file-type after a certain time after closing the ticket in the customer’s user profile.

Our Company is thinking about getting DSGVO/GDPR ready (See also: DSGVO / GDPR readyness) and also give users some more control over their own files and data.

4

This topic was automatically closed after 416 days. New replies are no longer allowed.

5

We are currently not planning to implement this feature request due to missing feedback / hearts from the community. This might change in future.