Title: - Need Feature for creating ticket based on the to address or need option to keep the emails on server if the emails containts some specific email id in to address
Usecase environment:
- can use this for create ticket for specific to address if we have multiple alias for the email
What is the idea or pain point:
- tons of tickets are getting created but need to create ticket just if the to address is one particular email
Expectation (not solution):
- able to create ticket if the email contains specific to address
- system should not delete the email if the email cotaints particular email in to addresss
Thank you and have fun.