Title: - Need Feature for creating ticket based on the to address or need option to keep the emails on server if the emails containts some specific email id in to address
- can use this for create ticket for specific to address if we have multiple alias for the email
What is the idea or pain point:
- tons of tickets are getting created but need to create ticket just if the to address is one particular email
Expectation (not solution):
- able to create ticket if the email contains specific to address
- system should not delete the email if the email cotaints particular email in to addresss
Thank you and have fun.