Reply / forward to a note

[chrklo]

Im missing the reply and forward option in notes.

This would be realy helpfull.

[MrGeneration]

I’m trying to understand your use case here.
Why would you want to reply to a note (ignoring it’s publicity state now)?

A note is a note, not a message or E-Mail that you “could” reply to?

[chrklo]

think I used the wrong term “note”.

If you make a ticket entry you have three options on the left (“note”, telefon, email).

If I use the “note” reply and forward is not possible.

[anon28691334]

Reply to a note is not possible because a note does not have an e-mail address as its origin. But I also think it would be very useful to be able to forward notes.

[dvnkln]

I had a similiar idea a small time ago:

Ticket - Email-Reply handling

We have a few problems considering the email handling inside a ticket: 1. When you change the customer after the ticket was created the reply on the initial article still goes to the original customer per default. It would be nice if the new customer could be the default receiver since that would make a lot more sense. 2. There is no auto-completion inside the email receipent field. It would be nice if there was an auto-completion (at least look up the existing users). 3. If you create a no…

Therefore i’m kinda with you on this.

cheers

[chrklo]

the email field could be blank and then be manualy filled.

[chrklo]

the other way is just to copy and paste and make a new entry.

but you need more clicks and dont have the marking line on the left