Change customer on entrys forwarded by

Imported from GitHub.

Expected behavior:

I would like to be able to change the customer of an entry added by email.
Like its possible for the ticket itself.
the ticket would be more readable if the source could be associated to the customer, and not the forwarder.

Actual behavior:

forwarded (customer) mails to the ticket looks like its an input from myself.
If you reply on such an entry the own mail adress is suggested.
Steps to reproduce the behavior:

create ticket
forward an email to this ticket

3 Likes

Do someone know the bounce feature in otrs?

German link

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