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Possibility to add attachments to ticket templates?
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1
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287
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March 14, 2024
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More detailed history
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4
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749
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September 1, 2023
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Remember pending date
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2
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172
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October 11, 2023
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Kanban view of the tickets
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2
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1151
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September 12, 2023
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Multitab functionality
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7
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2491
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December 14, 2019
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Option to append central signatures within Triggers and Schedulers
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2
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414
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October 18, 2023
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Text modules with placeholders that the agent has to fill
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4
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899
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March 22, 2020
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Automatically delete users/customers if there are no tickets assigned
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1
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222
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March 15, 2024
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Add search function to text module management
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2
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290
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January 3, 2024
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Ticket creation and Knowledgebase
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1
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657
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August 1, 2020
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Create SMS Tickets
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8
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702
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September 5, 2022
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GDPR related: Change or disable agent email templates in the backend (by admin for all agents)
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4
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610
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June 24, 2022
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Macro: ADD and REMOVE Tags in same Macro
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3
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570
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April 13, 2022
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Format as code in answer (monospaced font and no formating)
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5
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331
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July 28, 2023
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[Implemented] Recoginze ICS/calander event attachements
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4
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587
|
July 8, 2022
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Add time_unit to the Api at the ticket_articles
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7
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1099
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January 2, 2021
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Limit Imap check
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7
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1270
|
October 8, 2019
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Generic CTI: additional fields like displayName; easier workflow for creating tickets?
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12
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2648
|
February 11, 2020
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Add paginator to search details
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5
|
1012
|
December 13, 2019
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Audio/Video player for ticket attachements
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3
|
808
|
February 1, 2022
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Additional Printable Ticket Reports
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4
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810
|
February 5, 2020
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Sortable overviews
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8
|
786
|
September 18, 2023
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Integration with Azure Devops
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4
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1473
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June 3, 2022
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Mobile App for IOS/Andriod
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13
|
9491
|
August 2, 2022
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Disable activity stream
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8
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2315
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September 27, 2019
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Reporting by Roles/Groups
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5
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431
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November 7, 2023
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Add short grace period allowing for undo when sending an email response
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1
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247
|
October 14, 2023
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Remove the space between ticket hook and number in article zoom?
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3
|
443
|
August 7, 2020
|
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PGP/GPG integration
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2
|
1460
|
August 22, 2023
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Time Accounting - Show time per agent in reports
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3
|
719
|
May 12, 2022
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