|
Permanent announcement
|
|
5
|
929
|
May 29, 2021
|
|
New "Send E-Mail" ticket: show customer e-mail address
|
|
7
|
868
|
February 10, 2020
|
|
Format text as code
|
|
3
|
1787
|
March 27, 2022
|
|
Create Ticket with Subtickets
|
|
3
|
1018
|
September 26, 2020
|
|
Add emoji reactions to articles (especially notes) within a ticket
|
|
1
|
145
|
May 28, 2025
|
|
Create SMS Tickets
|
|
9
|
806
|
September 5, 2022
|
|
Deleting attachments (is important)
|
|
4
|
1206
|
February 27, 2024
|
|
Time Accounting protocol
|
|
13
|
1524
|
November 2, 2023
|
|
Reporting by Roles/Groups
|
|
5
|
552
|
November 7, 2023
|
|
Move article/message to another ticket
|
|
1
|
593
|
January 10, 2022
|
|
Avatars / Logos for Organisations
|
|
2
|
85
|
September 11, 2025
|
|
Ticket creation and Knowledgebase
|
|
1
|
733
|
August 1, 2020
|
|
4k Support or Custom dashboard widgets
|
|
7
|
1337
|
May 22, 2024
|
|
Macro: ADD and REMOVE Tags in same Macro
|
|
3
|
736
|
April 13, 2022
|
|
Option "Viewable" for ticket objects
|
|
6
|
880
|
August 17, 2020
|
|
Text modules with placeholders that the agent has to fill
|
|
4
|
1105
|
March 22, 2020
|
|
MySQL / MariaDB utf8mb4 support
|
|
10
|
1445
|
July 14, 2023
|
|
Auto trigger login for a particular method or hide default login
|
|
4
|
1496
|
April 20, 2022
|
|
Download all attachments of an article as zip
|
|
7
|
927
|
September 4, 2024
|
|
Sticky note on top of ticket
|
|
1
|
548
|
March 9, 2020
|
|
Knowledge Base on Mobile, Zammad 6.0
|
|
8
|
499
|
July 7, 2023
|
|
New M365 Channel using GraphAPI instead of IMAP/SMTP
|
|
1
|
403
|
December 29, 2024
|
|
Mouseover ticket title to show ticket summary
|
|
4
|
565
|
March 28, 2023
|
|
Customer specific SLAs
|
|
7
|
926
|
May 2, 2021
|
|
Mobile theme light mode
|
|
2
|
379
|
August 23, 2023
|
|
Zammad mobile optimization
|
|
6
|
1013
|
June 21, 2021
|
|
Kanban view of the tickets
|
|
2
|
1420
|
September 12, 2023
|
|
Trigger - action email send - more receivers
|
|
2
|
988
|
August 24, 2023
|
|
Scheduler - run now
|
|
1
|
131
|
April 2, 2025
|
|
Automatically delete users/customers if there are no tickets assigned
|
|
1
|
287
|
March 15, 2024
|