I haven’t found a corresponding thread, so here is my feature request for assignable SLAs for customers.
In many cases, companies use a set of global SLAs like for example basic, extendend an full.
So my first thought was, to add those in the SLA section in zammad settings.
So I did. Afterwards I wanted to assign this SLA to a specific customer. But to my surprise there is no easy way to do so.
So this is my feature request: Possibility to assign SLA(s) to a customer Also a possibility to assign a SLA to a set of customers at once would be handy.
It could look like this from the customer edit view:
Hi Why not just filter by customer or organisation within the SLA options?
Of course, that is a legit way to do, but we have 300+ Customers and adding all of them to in the filter would be very tedious task, apart from the performance impact that would possibly arise.
We created corresponding objects in the Customer Page.
And added the objects to 4 Types of SLA in the SLA Section.
That way, each customer gets the correct SLA.
That sounds interesting, could you show some screenshots of your solution?
I got inspired by your approach and added a custom object to organization, but instead as selection, so you can choose wich SLA level a customer has subscribed to.
In SLA settings I just filtered for the selected custom object and configured the corresponding times.
Thank you very much for your help in this issue!
So to sum it up: No additional feature needed here