We have been using Zammad for while and its working great.
We are seeking to be able to create/initiate SMS messages/tickets with customers in the way new email tickets function. The existing SMS function within the platform works great, however it can only be initiated by customer.
I can see from old posts that this has been asked previously sometime ago:
Could we kindly get an update for 2021 around this functionality?
If its not actively been worked on, could you direct us to who we should talk to about getting an estimate about getting this developed for us.
Many thanks, Liam