It would be nice if an agent could move a article/message from one ticket to another. For example when a client replies to the wrong ticket, and you want to correct this to keep things tidy, and the correspondence on the right ticket.
I found this similar ticket; Hacking: Moving articles with time-units to another ticket
but this focuses on messages from the agent and time account.
I suppose this request is more limited, since it would be enough to just move customer articles to the correct ticket, assuming agent’s always reply to the correct ticket.
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