Hello,
I would like to have the functionality to see a quick ticket summary when hovering with my mouse over a ticket title.
Most ticket titles are very vague so I have to open all tickets to find out where to dispatch them. Being able to get a quick glimpse at the tickets content would speed up our 1st level dispatching quite nicely 
A mouseover summary popup is already done nicely with the customer field:
this feature is really interesting.
+1, this was requested by my users as well
Reminds me of a JIRA-Addon we’re currently using.
Maybe in Zammad the Popup could display the first 200 characters from the first article plus the first 200 characters from the last article. That way I could quickly see the initial request and the last activity.
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