Blocking certain file types as attachments

Hi there,

we think it would be useful if agents could chose certain file types that should be blocked. For example in our case, some of our clients send screenshots attached to blank .docx-files. To avoid that it would be great if you guys could include a feature that allows agents to block file types.

Yours sincerely


I personally believe that you wouldn’t want to receive docx documents at all via mail.
This thus would be a task for your mail server.

Thank you for your reply. In our case this has nothing to do with our mail server, because our clients issue tickets via the zammad web surface, not via e-mail.