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Use groups to control visibility of overviews
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|
3
|
1026
|
August 10, 2021
|
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After expanding article in ticket with "see more" show "see less" on top of the box as well
|
|
2
|
1143
|
March 17, 2020
|
|
Syntax shortcut for linking to other tickets in notes and posts
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|
3
|
618
|
September 6, 2023
|
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Workflow Based Tickets / Request Forms
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|
1
|
1221
|
March 6, 2021
|
|
Scan attachments with ClamAV?
|
|
3
|
1358
|
October 19, 2019
|
|
Time-shifted sending of responses to a ticket
|
|
6
|
372
|
January 3, 2023
|
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Disable agent getting e-mail notifications from admin overview
|
|
7
|
2343
|
November 10, 2019
|
|
"Superuser" for an customer organization
|
|
4
|
485
|
March 7, 2023
|
|
New Feature Suggestions: Feedback Score, Advanced Agent Rights
|
|
1
|
776
|
June 19, 2021
|
|
"[EXTERNAL] RE:" on subjects opens a new ticket
|
|
4
|
426
|
January 9, 2022
|
|
Trigger autoreply all E-Mail (also CC)
|
|
1
|
438
|
December 22, 2023
|
|
Send responses in a HTML template
|
|
4
|
544
|
June 2, 2020
|
|
Download size upon first load/browser refresh
|
|
9
|
607
|
May 26, 2022
|
|
Matrix integration as channel
|
|
5
|
1331
|
April 18, 2023
|
|
Embed/ show external data in ticket view
|
|
1
|
640
|
October 27, 2020
|
|
[Postmaster filter] Set field using matched regex value
|
|
2
|
432
|
January 12, 2022
|
|
Emojis or icons in overview title
|
|
7
|
1284
|
October 14, 2021
|
|
Allow email notifications for all users of an organization
|
|
1
|
577
|
November 8, 2020
|
|
Add trigger condition "action - closed"
|
|
3
|
622
|
June 11, 2021
|
|
Custom Sender Formats?
|
|
3
|
1448
|
February 10, 2020
|
|
Disable Activity-stream vor Agents
|
|
1
|
262
|
March 16, 2024
|
|
Cisco CUCM CT Integration
|
|
3
|
1156
|
October 4, 2020
|
|
Text module usage counter
|
|
1
|
322
|
May 24, 2021
|
|
Improve Search (filter by customer, group, owner, status...)
|
|
1
|
321
|
May 17, 2023
|
|
Deep Link to article within ticket
|
|
4
|
710
|
December 5, 2020
|
|
Receive knowledgebase answer url to shortcut
|
|
4
|
471
|
March 26, 2021
|
|
Pin a message in a thread
|
|
1
|
190
|
April 1, 2025
|
|
Knowledge Base - Usage Reporting
|
|
0
|
42
|
July 8, 2024
|
|
Ask before delete changes in KB
|
|
2
|
61
|
February 19, 2025
|
|
Add Ticket-Creator-Name in Ticket Zoom Title
|
|
3
|
446
|
July 11, 2022
|