We are using Zammad for online store support, among others we receive payment confirmations from the bank, it could be nice if we could extract order number and customer e-mail address from the body and set it to appropriate ticket fields to use them in the view.
4 Likes
As a workaround, Iām using Node-RED to read body from tickets (SQL query), extract desired data (SQL query) and add them to appropriate ticket fields (REST API).
1 Like
This topic was automatically closed after 416 days. New replies are no longer allowed.