Trigger autoreply all E-Mail (also CC)


  • Used Zammad version: 5.2.3-1666860729
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04 LTS
  • Browser + version: Firefox 106.0.2

Expected behavior:

  • I want to send an triggered E-Mail to all participants.
  • Therefore it would be great to have the variable ‘#{}’ with a label like “Sender of last article with CC” in the field Variables at Recipients
  • I would like to cover the use case to close an ticket with a Macro an inform automatically all person with a specific text

Actual behavior:

  • only the sender get an E-Mail out of this Trigger
  • I have to click reply-all and write back with a text module

Steps to reproduce the behavior:

  • not necessary, can’t select all E-Mail participants