Hi,
in Manage → Channels → Email → Settings there is an option “Sender Format”:
Defines how the From field of emails (sent from answers and email tickets) should look like.
It’s a select box with the following two possible options:
- Agent Name + FromSeparator + System Address Display Name
- System Address Display Name
This option defines what Zammad puts into the From
header of outgoing mails. Agent Name is of course my name (e.g. Martin von Wittich), FromSeperator defaults to via
, and System Address Display Name seems to be the display name of the configured e-mail address.
If set to the default “Agent Name + FromSeparator + System Address Display Name” and the display name of our e-mail address is e.g. “Support”, this would result in the following From
header:
From: Martin von Wittich via Support <ourmail@company.tld>
I would like to set this to “Agent Name” only, but unfortunately the select box doesn’t allow this. Would it be possible to convert this select box to a text box that allows a custom format with placeholders, similar to the placeholders supported in the text modules? E.g.:
#{agent.firstname} #{agent.lastname} #{config.from_seperator} #{config.system_address_display_name}
Then I could change it to e.g.:
#{agent.firstname} #{agent.lastname}
(Beware that I’ve made all the placeholders up, they don’t exist in the text modules like this)