- Used Zammad version: 3.1
- Used Zammad installation source: Packager.io
- Operating system: Ubuntu 18.04.3 LTS
- Browser + version: Chrome 77
- Elasticsearch: 7.3.2
- PostgreSQL: 10.10
- be able to “deep link” to specific articles within ticket view as shown in mockup below.
URL could be
- currently I cant find an option to specifically point an agent to an article or reference to an article from somewhere else. This can become problematic when tickets reach several dozen articles and you want to point a fellow agent to something “up there”. The highlights (yellow, blue etc.) help but are not specific and intuitive enough.
If this is already implemented, please point me to the correct URL and sorry for the question.