|
Mass delete customers
|
|
2
|
373
|
January 31, 2024
|
|
Multitab functionality
|
|
7
|
2544
|
December 14, 2019
|
|
Group Overviews (Parent/Child or Category)
|
|
4
|
580
|
March 17, 2022
|
|
Move article/message to another ticket
|
|
1
|
526
|
January 10, 2022
|
|
Schedule an email to send
|
|
11
|
304
|
January 22, 2024
|
|
Create Ticket with Subtickets
|
|
3
|
864
|
September 26, 2020
|
|
Format as code in answer (monospaced font and no formating)
|
|
5
|
360
|
July 28, 2023
|
|
[Implemented] Recoginze ICS/calander event attachements
|
|
4
|
601
|
July 8, 2022
|
|
Add search function to text module management
|
|
2
|
297
|
January 3, 2024
|
|
Audio/Video player for ticket attachements
|
|
3
|
832
|
February 1, 2022
|
|
Sortable overviews
|
|
8
|
802
|
September 18, 2023
|
|
Add paginator to search details
|
|
5
|
1049
|
December 13, 2019
|
|
Additional Printable Ticket Reports
|
|
4
|
836
|
February 5, 2020
|
|
Macro: ADD and REMOVE Tags in same Macro
|
|
3
|
610
|
April 13, 2022
|
|
Automatically delete users/customers if there are no tickets assigned
|
|
1
|
234
|
March 15, 2024
|
|
GDPR related: Change or disable agent email templates in the backend (by admin for all agents)
|
|
4
|
622
|
June 24, 2022
|
|
Generic CTI: additional fields like displayName; easier workflow for creating tickets?
|
|
12
|
2685
|
February 11, 2020
|
|
Ticket creation and Knowledgebase
|
|
1
|
668
|
August 1, 2020
|
|
Integration with Azure Devops
|
|
4
|
1513
|
June 3, 2022
|
|
Create SMS Tickets
|
|
8
|
715
|
September 5, 2022
|
|
Limit Imap check
|
|
7
|
1307
|
October 8, 2019
|
|
Add time_unit to the Api at the ticket_articles
|
|
7
|
1114
|
January 2, 2021
|
|
Allow editing and deletion of internal notes after 10 minutes
|
|
4
|
1325
|
July 10, 2021
|
|
Editor: Possibility to format text as citation
|
|
2
|
395
|
June 18, 2023
|
|
Add same filter options like on overviews to search result tab
|
|
1
|
465
|
June 5, 2020
|
|
PGP/GPG integration
|
|
2
|
1473
|
August 22, 2023
|
|
Reporting by Roles/Groups
|
|
5
|
444
|
November 7, 2023
|
|
[solved/Github]LDAP - Role Assignment over Groups
|
|
6
|
583
|
April 23, 2024
|
|
Add short grace period allowing for undo when sending an email response
|
|
1
|
266
|
October 14, 2023
|
|
Disable activity stream
|
|
8
|
2367
|
September 27, 2019
|