Audio/Video player for ticket attachements

please add html5 audio/ video player for ticket attachments (mp4,mp3,… etc), right now we need to download them, to see what’s inside. and it takes time. and there are lots of downloaded attachments in agents download folder.

please support formats which is recorded by smartphones.


We also need this feature for mp3/wav attachment coming from voicemail (Asterisk).

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this is probably what you are looking for. Just tried it, works fine with my system.

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