Trigger filter for "not tagged" / Requiered tags

Currently it’s not possible to define a trigger for a ticket which doesn’t contain any tags EXCEPT using the “does not contain” filter and adding all defined tags.

An option for “does not contain any tag” would be nice.

This way we could remind our agents to set a tag if they accidentally forget to do it ;).

Another way to do it would be the option to make tags a requiered field for agents…

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This sounds interesting!

For completeness we would also add “does not have any tag”, “does have any tag”.

Best
Mirta