Title: Merge ticket keyboard shortcut
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What is your original issue/pain point you want to solve? having to use the mouse to click the ticket options, then merge to paste in the ticket id and click submit
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Which are one or two concrete situations where this problem hurts the most? Merging heaps of tickets opened by automated systems in rapid succession
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Why is it not solvable with the Zammad standard? It requires moving the mouse alot. if you have 50 tickets to merge, its a lot of mouse moving, which is not as easy as keyboard shortcuts, which can then be converted to a macro using inbuilt OS tooling to automate the process. (getting it close to a bulk merge functionality)
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What is your expectation/what do you want to achieve? Press a keyboard combination and it opens the merge ticket dialog, where i can paste the ticket ID and press enter. Then using inbuilt OS tools, i can convert this into a single key press macro.
Cheers all.
Jason