Object Attributes: Possibility to add additional help text for attributes

Feature requests Interesting for future roadmap
,
1

  • describe what is the problem you like to solve?
    Labels for objects displayed on the new ticket submission page currently have no help text displayed.

  • describe one or two concrete situations where this problem hurts the most
    When a customer is submitting a new ticket

  • why is it not solvable with the Zammad standard?
    Labels for objects displayed on the new ticket submission page currently have no help text displayed.

Help us understand:

  • describe WHAT is your expectation / WHAT do you want to achieve?
    It would be great if there was an optional “help text” property in an object - this could be displayed either below the object if present, or if the goal is to keep the ticket submission page looking clean you could float a (?) icon on the right side above the input field that would display the value of this text on mouseover.

Usecase environment:

  • average concurrent agent count? - N/A
  • average tickets a day? - N/A
  • what roles/people are involved? - Customers, Agents potentially as well.
1 Like
2

Hello,

Currently I can’t follow fully. Can you maybe take a screenshot and further explain what you mean by object? :slight_smile:

Thank you!

Best
Mirta

3

Objects are what I would typically called fields, but they are presented as objects in Zammad so I was using that terminology here:

image
image1304Ă—752 85.9 KB

Here is a mockup of the end-result I’m asking for:

image
image1077Ă—362 19.8 KB

The little help circles need only show up on an object if the help text was provided within that specific object. This will make Zammad more end-user friendly and help increase adoption.

4

Hello,

thank you for the clarification! This is a good Idea, we will add our “interesting” tag, that means that we see potential in this feature and that we will consider it, if it fits in our roadmap. :slight_smile:

Best
Mirta