We are currently working with 5 different knowledge-base languages. Everytime an agent likes to include an KB-article to a email in zammad, the selection of the right (language) KB-article is getting really difficult.
As this would be helpful for all zammad users, i suggest to add a option to link the KB-languages to specific groups.
If an agent likes to import an KB-article in the group:
- Support Germany → Linked to Knowledge base (german language)
- Support Italy → Linked to Knowledgbe base (italian language)
It could be realized by adding an multiple-choice field in the “group settings” menu, that is displaying all existent knowledge-base languages.